Migration & Transfer Manager - error migrating

[AmeliaG]

I'm trying to transfer a domain from one Plesk (centos 6.4 Plesk 11.5.30 Update #13) to another Plesk (centos 6.4 Plesk 11.5.30 Update #13)

I get this error:

Error: launchpad error (Error code = 2):
== STDERR ====================
Can't create agent directory /var/cache/20130823074852820 on the remote host: sh: line 0: cd: /var/cache/20130823074852820: No such file or directory
mkdir: cannot create directory `/var/cache/20130823074852820': Permission denied


any help ?

Thanks

 

[abdi]

Are you using the source server root password for the migrations on the destination server?

 

[AmeliaG]

I have 3 Plesk all 11.5.30 Update #13

Plesk A
Plesk B
Plesk C

Migration between A and C works just fine. I get the error migrating from B to C.

On server A the username is root, unlike B where username is root45 and C where username is root68

 

[abdi]

Does the user root45 have FULL root access to Plesk B?

 

[AmeliaG]

I think there is a difference, because when I use SSH on server A, I can login with root and password, unlike server B where I can login with root45 and password, after that I need to >su to switch to superuser. Hope my english is clear.

edit: I understand why I get the error. It's because root45 doesn't have a full access to the server. How can I fix this ?

 

[abdi]

Then indeed your user root45 does not have full root privileges ...
QN: Why would you not use root instead on server B directly?

 

[AmeliaG]

when I setup server B and C and try root (as username), I get this:



Please enter a valid User Name. See context help () for details.

Reserved user name. Please specify another user name.
Your user name must contain between 5-14 characters.

I't like B and C require username, password and then superuser passwors for access,

When I access to the panel, I can type "root" and password with no problem

 

[abdi]

Please check and confirm that you have in

#/etc/ssh/sshd_config

PermitRootLogin yes

If you don't then please set it ...

 

[AmeliaG]

nano /etc/ssh/sshd_config

I added PermitRootLogin yes

/etc/init.d/sshd restart

ok
ok

but still I cannot SSH directly with root45 and password

 

[abdi]

You need to use username: root and NOT root45, it should give you direct root access ...

 

[AmeliaG]

I tried root and password, nothing

 

[abdi]

What do you get when you run

getent passwd root

 

[AmeliaG]

getent passwd root
root:x:0:0:root:/root:/bin/bash

 

[abdi]

Well, there could be several reasons why you can't login to your server with root directly. This might require a little more detailed investigation ...However on the URL below is a checklist of how you can troubleshoot that problem ..

http://sharadchhetri.com/2011/12/03/root-is-not-able-to-login-in-redhat-and-centos/

If you need me to check it out from your server, then access to your server will be required and a level3 premium ticket on the below:
http://www.jolis.net/packages.php?spt=47

Once you sort out the root access permissions, then plesk migration should work fine as expected!

 

[AmeliaG]

Thanks a lot, I will let you know if I need extra help, Amelia

 

[abdi]

Sure, no problem! Just let us know when you need more help..