Issue Missing AWStats

[stvnthomas]

Server operating system version

CentOS 7

Plesk version and microupdate number

18.0.52

I have several domains older than a year but none have stats older than 3 months (March 2023). "Retain web and traffic statistics for" is set to 12 months and the same is set for the service plans and they've been set this way since the server was brought online years ago. I have "Force daily log rotation for all domains" on and "Allow to store website logs for" set to 7 days but my understanding is these are separate from the web stats or at least shouldn't affect how long webstats are stored for. I know the older stats are lost but how can I get AWStats to keep stats for 12+ months going forward?

 

[paskuale]

me too when I try to open the ssl statistics a new window opens and asks me for my credentials, I try to enter the root ones but I don't log in. How can I fix it? Thanks

 

[Peter Debik]

@paskuale Could you please open a separate thread? Your issue is totally different from what @stvnthomas is asking.

 

[Peter Debik]

@stvnthomas There are at least three locations for "Retain web and traffic statistics for". One is in Tools & Settings > Server Settings, the other in the service plan and the third is in the customized plan for a subscription. Please check all three that all are set to 12 months. Your other settings are fine.

 

[paskuale]

Ok, Sorry for this newbie mistake

 

[William Finck]

I am having this same problem for quite awhile, on Plesk Obsidian Web Admin Edition Version 18.0.69 Update #3. My server will only retain statistics for 3 months, although I have it set for 36 months. So I have lost all of my data for at least two years now. In spite of the answer above, I can only find one setting for statistics retention, at /cp/server/settings/

I have been using Plesk for many years, at least 12-13, and it really should not be this difficult.

 

[Sebahat.hadzhi]

@William Finck , can you please double-check the setting server-wise and on subscription-level according to this article:

• https://support.plesk.com/hc/en-us/...-to-configure-a-storage-period-for-statistics