Resolved Monitoring: Dashboard not found

[Josch]

Server operating system version

Ubuntu 24.04.3 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.72 Update #1 Web Host Edition

Hi,

my Monitoring doesn‘t work at all.

I only get this:



What I tried:

- uninstall and reinstall Grafana and Monitoring several times

Nothing solved the problem with the monitoring. Sometimes the graphs were shown, but empty (sw-collect didn‘t run and I couldn‘t get it running because of dependency errors).

I really need help with this. It seems as if something is totally wrong here.

Thanks a lot in advance!

 

[Josch]

OK, this is getting weirder and weirder.

I was able to run all plesk repair tasks as described in this problem report: Issue - plesk repair fs - fsmng failed: ERROR: Unable to retrieve repository

But - Monitoring doesn't run. The situation stays the same as shown in the post above.

When I click on "Start service" something seems to cause a major problem: The SSH connection gets lost and I get this in my terminal:

ssh: connect to host 123.456.789.123 port 22: Connection refused

And I am unable to get the SSH running again. Nothing helps except a complete reboot. That is extremely annoying.

What can I do to investigate this more precisely?

Best regards,

Joska

 

[Sebahat.hadzhi]

Joska, if you manage to connect via SSH can you please run:

systemctl status sw-collectd

and provide the output along with the dependency error mentioned in your initial post.

 

[Josch]

Hello Sebahat,

as mentioned in the other thread:

OK - now it works. There was a strange configuration error on the server (a curlftpfs entry in fstab without installed curlftpfs) that prevented some services to work correctly (it ran surprisingly in maintenance mode).

After un- and reinstaation of Grafana and the Monitoring extension all runs as expected now.

Thanks a lot for your attention!

 

[Sebahat.hadzhi]

Thank you for the confirmation. I would still recommend running the command just to ensure that sw-collectd is enabled.

 

[Josch]

Hello Sebahat,

I did it and the service is enabled and running:

root@134:~# systemctl status sw-collectd
● sw-collectd.service - Startup script for statistics collecting from Plesk Panel Health Monitor
     Loaded: loaded (/usr/lib/systemd/system/sw-collectd.service; enabled; preset: enabled)
     Active: active (running) since Tue 2025-09-02 14:29:44 CEST; 3h 10min ago
   Main PID: 866 (sw-collectd)
      Tasks: 13 (limit: 19146)
     Memory: 33.4M (peak: 34.8M)
        CPU: 10.017s
     CGroup: /system.slice/sw-collectd.service
             └─866 /usr/sbin/sw-collectd -f