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Resolved Monitoring: Dashboard not found

J

Josch

New Pleskian
Server operating system version
Ubuntu 24.04.3 LTS
Plesk version and microupdate number
Plesk Obsidian 18.0.72 Update #1 Web Host Edition
Hi,

my Monitoring doesn‘t work at all.

I only get this:

Screenshot.jpg.png

What I tried:

- uninstall and reinstall Grafana and Monitoring several times

Nothing solved the problem with the monitoring. Sometimes the graphs were shown, but empty (sw-collect didn‘t run and I couldn‘t get it running because of dependency errors).

I really need help with this. It seems as if something is totally wrong here.

Thanks a lot in advance!
 
OK, this is getting weirder and weirder.

I was able to run all plesk repair tasks as described in this problem report: Issue - plesk repair fs - fsmng failed: ERROR: Unable to retrieve repository

But - Monitoring doesn't run. The situation stays the same as shown in the post above.

When I click on "Start service" something seems to cause a major problem: The SSH connection gets lost and I get this in my terminal:

Code: 
ssh: connect to host 123.456.789.123 port 22: Connection refused

And I am unable to get the SSH running again. Nothing helps except a complete reboot. That is extremely annoying.

What can I do to investigate this more precisely?

Best regards,

Joska
 
Joska, if you manage to connect via SSH can you please run:

Bash: 
systemctl status sw-collectd

and provide the output along with the dependency error mentioned in your initial post.
 
Hello Sebahat,

as mentioned in the other thread:

OK - now it works. There was a strange configuration error on the server (a curlftpfs entry in fstab without installed curlftpfs) that prevented some services to work correctly (it ran surprisingly in maintenance mode).

After un- and reinstaation of Grafana and the Monitoring extension all runs as expected now.

Thanks a lot for your attention!
 
Thank you for the confirmation. I would still recommend running the command just to ensure that sw-collectd is enabled.
 
Hello Sebahat,

I did it and the service is enabled and running:

Code: 
root@134:~# systemctl status sw-collectd
● sw-collectd.service - Startup script for statistics collecting from Plesk Panel Health Monitor
     Loaded: loaded (/usr/lib/systemd/system/sw-collectd.service; enabled; preset: enabled)
     Active: active (running) since Tue 2025-09-02 14:29:44 CEST; 3h 10min ago
   Main PID: 866 (sw-collectd)
      Tasks: 13 (limit: 19146)
     Memory: 33.4M (peak: 34.8M)
        CPU: 10.017s
     CGroup: /system.slice/sw-collectd.service
             └─866 /usr/sbin/sw-collectd -f
 
The system status sw-collected has this three extra lines:

Sep 13 08:26:30 systemd[1]: Started sw-collectd.service - Startup script for statistics collecting from Plesk>
Sep 13 08:26:30 sw-collectd[836]: plugin_load: plugin "rrdtool" successfully loaded.
Sep 13 08:26:30 collectd[836]: plugin_load: plugin "syslog" successfully loaded.
 
Josch said:
Hello Sebahat,

as mentioned in the other thread:

OK - now it works. There was a strange configuration error on the server (a curlftpfs entry in fstab without installed curlftpfs) that prevented some services to work correctly (it ran surprisingly in maintenance mode).

After un- and reinstaation of Grafana and the Monitoring extension all runs as expected now.

Thanks a lot for your attention!
Click to expand...
Could you share the fix? TIA
 
total 16
drwx------ 4 sw-cp-server root 4096 Sep 11 21:53 .
drwx------ 7 sw-cp-server sw-cp-server 4096 Sep 11 21:23 ..
drwx------ 3 sw-cp-server sw-cp-server 4096 Sep 11 21:53 1
drwx------ 3 sw-cp-server sw-cp-server 4096 Sep 11 21:53 2
 
Thank you. Everything appears in order. Could you please confirm what's the Plesk version and the OS + version of the server related to the issue?
 
Plesk Obsidian Web Admin Edition
Version 18.0.72 Update #2

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 24.04.3 LTS
Release: 24.04
Codename: noble
 
Thank you for the update. I can see that you are running the latest version of Plesk, hence, I don't have any other suggestions on what might be causing the issue. The most often reason is corruption, but since you already attempted to remove the leftover files and re-install the extensions, I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to:
If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the inquiry with them and they can forward it to our team for further processing.
If the reseller does not provide support, here is an alternative to get support directly from Plesk:
 
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