Issue Monthly domain stats not recalculated automatically

[lema]

Server operating system version

Debian 12.10

Plesk version and microupdate number

Plesk Obsidian 18.0.69 Update #2 Web Host Edition

Hello,

As we entered the new month of May,
I noticed that on both of our servers the monthly statistics shown at https://plesk.xxx/admin/domain/list are no longer being recalculated automatically.

I can still manually trigger “Refresh Usage Stats” for each domain without any issue.
However, if I’m not mistaken, this calculation used to run automatically.
Could this behavior have changed with the recent upgrade to Plesk 18.0.69?


Note:
According to the article https://support.plesk.com/hc/en-us/...calculate-statistics-for-all-domains-in-Plesk,
it seems possible to create a new Scheduled Task for this purpose.

Thank you in advance.

 

[Sebahat.hadzhi]

Hello, @lema The statistics are being recalculated as part of the Plesk daily maintenance script. There is no known issue at this point related to the automatic statistics calculation, so I am guessing something is going wrong on the server. What I can suggest is to examine the /var/log/syslog for possible errors. Alternatively, I suggest opening a ticket with Plesk support for an investigation of the issue on your server. To sign-in to support and open a ticket go to:
https://support.plesk.com
If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative to get support directly from Plesk:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk

 

[lema]

Hello,

I haven’t found any related ERROR entries in /var/log/syslog.
Could you please let me know which daily maintenance script is responsible for recalculating the usage statistics?

I'd like to point out that I’m facing this issue on both of our servers, and it affects only the stats displayed under the following link:
https://<domain>/admin/domain/list

However, the stats at the following link are calculated correctly:
https://<domain>/cp/server/info-and-statistics/traffic-usage/domains

Thank you in advance.

 

[Sebahat.hadzhi]

Thank you for the update. I am referring to /usr/local/psa/admin/plib/DailyMaintainance/task-script.php. Here are more details on it. Could you please try running and let us know if that makes any difference:

plesk daily ExecuteStatistics ExecuteWebStatistics

 

[lema]

Hello,
I’m running the following command manually:

plesk daily ExecuteStatistics ExecuteWebStatistics

It seems to run for a few minutes and exits silently — no error is returned and there is nothing relevant logged in /var/log/syslog.

Unfortunately, the statistics shown at https://<domain>/admin/domain/list are not being updated.

The only way to refresh the stats for each domain is by clicking "Refresh Usage Stats" from within the domain’s control panel.

Both of our servers behave the same way.
A reboot did not resolve the issue either.

The output of plesk daily -l is:

ReportTrialAgreement
ReportProductAgreement
AutoresponderEndDate
UpgradePanel
LoadCustomizations
CheckForUpdates
InstallUpdates
InstallSystemPackageUpdates
UpdateKeys
CheckDomainsResolve
WappspectorScan
PleskUsage
Sitebuilder
MailUsage
ExecuteStatistics
RotateTrash
ProcessAutoreports
OptimizeStatistics
AnalyseDomainStatistics
AnalyseClientStatistics
ExecuteSpamtrain
RemoveSpamTempFiles
UpdateApsCache
UpdateApsApplications
UpgradeExtensions
ExecuteGlCleaner
StoreProtectedConfigs
ExecuteWebStatistics
UpdateModSecurityRuleSet
CheckPostponedFeedback
SearchIndex
CleanupPanelNotifications
LongTasksRotation
WebsitesDiagnosticChecksRotation
ReportUsage
OnExpireLicenseNotification
UpdatePhpCurlCertificates
BackupRestoreStats
ComposerSelfUpdate

 

[Wiz]

I can confirm the reported issue with the stats not auto updating. Executing a manual refresh via shell and re-running the cron does nothing!

 

[lema]

Hello,
I am attaching a screenshot that shows the issue.
The same thing happens across all domains and on both of our PLESK servers.
The traffic statistics (under preview) do not match those displayed under the subscription info.

 

[Sebahat.hadzhi]

Hello, @lema . Thank you for the clarification. It is normal to see a difference as what you see on the left is the data transfer for the domain name only, whereas the statistics on the right show the data transfer for the whole subscription.

 

[lema]

The subscription contains only this domain.
Also, if the 'Refresh Usage Stats' button is clicked, the traffic statistics are calculated correctly.

 

[Sebahat.hadzhi]

I am afraid I can't identify the issue. I would suggest opening a ticket with Plesk support for an investigation of the issue on your server. To open a ticket go to: https://support.plesk.com

If you got the license from a Plesk partner, please ask them to escalate the case to our support on your behalf.