MU#13 Upgrade Error

[Powie]

Trying to install MU#13 fails with this Log entry:

Trying to reconfigure Tomcat services...
ERROR while trying to configure PSA service
Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again

***** problem report *****
ERROR while trying to configure PSA service
Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again
Error: An error occurred during performing of installation POST actions (see log for details).
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

No other usefull information is given in /tmp/plesk_10.4.4_installation.log

 

[Powie]

Need Help!

Same problem with U14 and MU15.

Maybee a Tomcat problem, but how to solve??

 

[IgorG]

Any useful info from /tmp/plesk_10.4.4_installation.log ?

 

[Powie]

it contains the same information:

Trying to start service apache2... Starting web server: apache2.
done
Trying to reconfigure Tomcat services....
ERROR while trying to configure PSA service
Check the error reason(see log file: /tmp/plesk_10.4.4_installation.log), fix and try again

 

[IgorG]

Try to check Tomcat logs - http://kb.parallels.com/en/111283

 

[Powie]

nobody uses java applications, theres nothing in, only things like this:


2012-01-23 11:40:27 StandardContext[/jsp-examples]ContextListener: attributeReplaced('org.apache.catalina.WELCOME_FILES', '
2012-01-23 11:40:27 StandardContext[/jsp-examples]ContextListener: attributeReplaced('org.apache.catalina.WELCOME_FILES', '
2012-01-23 11:40:27 StandardContext[/jsp-examples]ContextListener: attributeReplaced('org.apache.catalina.WELCOME_FILES', '
2012-01-23 11:40:27 StandardContext[/jsp-examples]SessionListener: contextDestroyed()
2012-01-23 11:40:27 StandardContext[/jsp-examples]ContextListener: contextDestroyed()

 

[Powie]

problem still exists, also on trying to install MU#18.

We need a solution!

 

[IgorG]

If nobody uses Java applications or Tomcat - just remove psa-tomcat-configurator package by OS package manager.

 

[Powie]

apt-get remove psa-tomcat-configurator
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package psa-tomcat-configurator is not installed, so not removed

.. maybee install it?

 

[IgorG]

Do you have Tomcat installed?

 

[Powie]

Wasn't installed. Installed it now. Same error occurs.

Upd: and same error after removing psa-tomcat-configurator

 

[IgorG]

Looks like it is not related to Tomcan and Java. Need more details from autoinstaller and installation logs.

 

[Powie]

No problem, heres the autoinstaller3.log

http://dl.dropbox.com/u/6742098/autoinstaller3.log

But if mentioned before, this gaves no other informations.

Can provide ssh access to developers if needed.

 

[IgorG]

What about following message:

Error:
~empty
Folgender Festplattenspeicher wird in den Verzeichnissen benötigt:
/opt: 900.00 MB.
Benötigt gesamt: 900.00 MB, vorhanden 166056.00 MB.

 

[Powie]

Error:
~empty
Following amount of diskpace required in directories:
/opt: 900.00 Mb.
Total required: 900.00 Mb, available 176780.00 Mb.


hmmm...?

 

[Powie]

Problem still exists with MU #20.

Any suggestions?

 

[Powie]

any news about that?

still exists with MU #24.

 

[IgorG]

Looks like some misconfiguration of OS or Plesk. It can be found only with deep investigation directly on your server. Therefore I suggest you contact Support Team.