Resolved Need to delete folder before restore?

[CGI1979]

We had the case, that a full restore in the backupmanager did not resolve the problems in the website.
After we deleted the folder and restored again the problems disappeared.

What does restore exactly do and is it always recommended to delete a folder before restoring it?

Thanks,
Chris

 

[UFHH01]

Hi CGI1979,

unfortunately, you don't provide enough informations about:

the problems in the website

... which makes it impossible to investigate possible issues/errors/problems.

What does restore exactly do

The restore replaces files and folders with the ones from your backup, but doesn't change the existing permissions.

is it always recommended to delete a folder before restoring it

No, not necessarily; but you should keep in mind, that existing permissions are not changed, when you overwrite files and folders from your backup. For this goal, you should consider to use the Plesk Repair Utility with the example command:

plesk repair fs example.com -y -v

Additional informations and documentations:

=> Plesk Repair Utility: File System

=> How to restore default permissions in the virtual host directory​