Question New to Plesk, having trouble updating files

[GrassProgrammer]

Bought Windows hosting and domain name with HostGator.
For the hosting and management, they sent me to Plesk.

The domain name is still pending.

Within Plesk, I can visit the website using the IP address (since the domain name hasn't processed yet).

I see index.html, and have tried editing the contents of that file and saving it. However upon refreshing my browser window, the changes aren't reflected.

I also used FTP to copy some existing webpage files over. I can't reach them either (404, not found).

Nothing I try seems to change the publicly accessible site.

I'm sure I'm making a stupid mistake, but it's been a few hours now... I think I need help from someone to point it out to me.

Thank you for your time.

 

[IgorG]

I'd suggest you first read this document for each Plesk beginner: Read Me First
I hope it will help you.

 

[GrassProgrammer]

Hi IgorG,

Unfortunately I failed to find what I needed in the documentation.

• On the video tutorials page, I watched the "Creating a Web Site" video, however my website already exists.
• On the video tutorials page, I watched the "File Manager" video, however my files are already on the website.
• Under "Documentation -> Getting Started with Managing Websites in Plesk -> Plesk Tutorial -> Step 1. Create Your First Website", it explains that you can create your website by just transferring the files over. I've done that via FTP, however I have been unable to make them load in a browser.

The default "index.html" is the only file that loads. I have tried editing index.html, but the changes are not reflected.
Any files I've uploaded via FTP aren't accessible either.

I don't know for sure, but I presume I'm looking for an update / restart / clear cache feature or something like that. I'm unsure.

To test whether my files work, what I'm doing is:

1. Place the file in the same folder as index.html, which is the "httpdocs" folder.
2. Go to the Plesk dashboard -> Websites & Domains, and copy the IP address shown there
   1. I can't use the domain name yet, as HostGator says the purchase is still pending. So I'm using the IP address for now.
3. Paste the IP address into my browser. The "index.html" file loads (but the original file, not my edited copy of it)
4. I edit the URL to go to my own custom files, such as http://[Server IP Address]/MyFile.aspx. According to the FTP transfer, this file should be in the same folder as index.html, so if http://[Server IP Address]/index.html works, then http://[Server IP Address]/MyFile.aspx should work as well. However it doesn't. This returns a 404, file not found.

I've spent hours on Google looking through forum results. I've read help documentation. I've tried clearing browser cache, trying a different browser, and trying a different computer. I believe the answer will be quite simple, but I have yet to find it. It just seems like no matter what I do, the changes to my files never show up in the browser.

 

[IgorG]

If I understood you correctly, your domain is still not resolvable to the valid IP address, and you need to test your site by its IP address. The domain is already added to Plesk, but DNS is not configured?
So, if you want to use this domain by IP address, please go to Tools & Settings > IP Addresses > IP address and your domain name as Default site there.
After that, you will be able to access your site's content by IP address until domain provisioning.

 

[GrassProgrammer]

Thank you very much IgorG!
I appreciate the help.