Customers unable to access accounts with sso enabled or disabled
So interesting problem. My provider is Media Temple and a couple of months ago they reset all my users passwords as their was supposedly some sort of breach to some of their software/server. After they did this none of my customers/subscribers can access their control panels. Am am using the billing manager, and it is working. I have gotten pretty familiar navigating my way around the commands to repair etc.
Currently I have one account I am playing with to see if I can fix.
First Problem:
SSO is enabled, my login url is...
https://xxx.com:8443/sso/ui
I enter the credentials from the users account and it quietly refreshes the page with no error.
I can request password email, and enter the sent pass and still does same thing.
If I disable SSO I get the error... "This login is associated with a billing account, please use the credentials that were emailed to you ..." yadda yadda
I have reset this users password in the control panel, and via command line to no avail.
I just reset my hostname and ran the repair all script with no errors to try and fix this as mentioned in this article.
http://kb.parallels.com/en/11204
Additionally, If I go into the billing subscription manager and try to re-sync the subscription I get the error "Error: The following errors occurred while syncing the selected subscriptions:
Failed to sync subscription #2: not provisioned yet
Please resolve the problems manually and retry to sync again."
I have done quite a bit of digging on this issue as well, and cannot figure out what I need to correct to fix the provisioning. I am not sure if these issues are related.
I am pretty much out of options to try and this has been a lingering problem for weeks now. Can you get back with me and let me know what else I can do?