No DNS setting for Parallel Panel

[MichaelD5]

I'm completely new to Parallel as i'm helping out someone and I want to change DNS settings to switch MX records. I don't see DNS settings anywhere, so i searched around and it says to enable DNS zone settings?? Here are screenshots.. there are no DNS settings or DNS zone settings?

How do i solve this? As you can see there are no DNS settings(zone). The account also has administrator privilege(all privileges), what is the problem?

 

[IgorG]

Do you have enabled permission "DNS zone management" in subscription?

 

[MichaelD5]

Where do i locate that? I've checked the user privileges and i don't see "DNS Zone management"? Here, the only thing is "Manage DNS settings" and it is enabled but i can't find the icon anywhere to manage DNS settings.

 

[MichaelD5]

Here are the permissions for this subscription. There is no "DNS Zone Management".

 

[IgorG]

Login to Plesk as admin, go to subscription and click to Permissions tab.

 

[MichaelD5]

Is there a default password for the admin account? The only username and password that i was given was the owner of the account.

I tried login with username:admin and password of the owner account and it says, "Error: Access for administrator from address '90.***.***.***' is restricted in accordance with IP Access restriction policy currently applied." I don't know if it is the right password or not. I also tried the password:setup. Still same error.

 

[IgorG]

Is there a default password for the admin account? The only username and password that i was given was the owner of the account.

I tried login with username:admin and password of the owner account and it says, "Error: Access for administrator from address '90.***.***.***' is restricted in accordance with IP Access restriction policy currently applied." I don't know if it is the right password or not. I also tried the password:setup. Still same error.

http://kb.parallels.com/387

 

[MichaelD5]

Srry, how do i log in to Plesk via SSH? I'm helping out a friend, this is my first time using Plesk.

 

[IgorG]

I suggest you contact Support Team or hire experienced Linux administrator if you are not familiar with it.
Or just google how to login on Linux server with ssh.