No email regarding disk space overuse?

[Chris1]

I have a customer on a 250MB hosting plan and has been using approximately 450MB for the past few days but hasn't received a resource overuse email.

In my notifications I have "Resource usage limits exceeded by subscription" set to send myself and the customer an email but neither of us have received anything.

What am I missing here?

 

[Chris1]

I've just noticed that I had the box "Notify me by email in cases of overuse" unticked in the service plan. Would this be the issue? Would the customer and I both receive emails regarding disk space overuse now?

 

[abdi]

Yes you should ...
Also, just to be sure email notifications are working, are you able to receive other Plesk related notifications?

 

[Chris1]

Hello abdi, thank you for your reply.

I believe so, I've received Wordpress plugin update and outgoing mail limit emails.

 

[abdi]

Great then!
It seems the "Notify me by email in cases of overuse" option is the solution. Give it a try and let us know if that fails to work too.