Resolved No Mails from Plesk-System

[Rainbow-Web]

Hello,

we have a new VServer from Strato with Plesk installed, since some days. Unfortunately, Plesk does not send any emails (creating a new customer, updates, quota, etc.).

I have made all the settings 100% the same, as with another, Plesk VServer from Strato (on which everything works correctly). All notification settings are set correctly.

I also restarted the server several times, unfortunately without success. According to Strato support also works the mailserver-service correctly and without errors.

Ideas or suggestions for troubleshooting?

Thanks and Regards

 

[Sergio Manzi]

Ideas or suggestions for troubleshooting?

Yes, give us more information!

• Plesk version
• OS version
• Mail software used (SMTP, is it Qmail or Postfix? POP/IMAP, is it Dovecot or Courier?)
• To which domain are you trying to deliver? Change something if you don't want to disclose the real domain...
  
• Is it local or remote?
• What are the MX records for that domain?
• Does any of the domain hosted on your Plesk installation "overlap" with the destination domain for the email?
• Excerpts from the SMTP log files

The above is, I think, the minimum anybody would need to try helping you (not having a crystal ball...)

 

[Sergio Manzi]

P.S.: The above is all explained in a much better way in this thread (The thread is posted in the Plesk 12.x for Linux section of the forum but perfectly apply to Plesk Onyx too...)

 

[Rainbow-Web]

Hello Sergio,

Thanks for your fast reply.

I most likely found the problem: It's not the problem that Plesk does not send emails, the mails just do not arrive at my mail provider.

If I enter a gmx address as Admin in Plesk, I get the emails without any problems. According to blacklist searches, the IP of my new server is on a blacklist, so they probably will not be delivered to my mail provider.

Topic can be closed.

Regards