Official support if reseller doesn't give support

[Tommy10]

There are a lot of Plesk license resellers who not give any kind of support for Plesk (in any versions).
That because I am really missing the official support here. Hopefully that one day we can have official support from Odin / Plesk Team if the reseller does not provide any kind of support.

 

[IgorG]

This problem was already discussed here https://talk.plesk.com/threads/bring-back-per-incident-paid-support.337107/

 

[Sergey L]

Hi Tommy, can you tell us your reseller name? Private message is ok if you don't want to communicate in public.
Thank you!

 

[IgorG]

There are a lot of Plesk license resellers who not give any kind of support for Plesk (in any versions).
That because I am really missing the official support here. Hopefully that one day we can have official support from Odin / Plesk Team if the reseller does not provide any kind of support.

Thank you. I can say that we are aware of this problem. Responsible persons are working on the technical realisation of improvements our support workflow. It will take some time. We will announce these changes when they are ready.

 

[Tommy10]

My reseller is netcup GmbH in Germany: https://www.netcup.eu/bestellen/softwareangebote.php
They sell Plesk licenses for their vServers ("OEM licenses", meaning you are only able to use the license on their vServers, are bound to 12 month orders!)