Operating system "'Ubuntu' 'Linux' '16.04' 'x86_64'" is

[Neo_mat]

Hello!

I have a Plesk 17.8.2 installed on the server and recently automatic updates are started to failing to update, upon running plesk installer I get the following error:

Installation will not continue because your operating system
"'Ubuntu' 'Linux' '16.04' 'x86_64'" is not supported.

But it was all working fine and dandy, where to look for the root of issue? Any help would be greatly appreciated, thanks!

 

[IgorG]

What if you try install updates in CLI with command

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

Do you have any errors in the output?

 

[Neo_mat]

~# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

exit status 1

 

[IgorG]

Check output of command

# plesk version
# cat /root/.autoinstallerrc

Run repair installation with

# plesk repair installation

and then

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[Neo_mat]

Already done repair and it didn't help, that's why I went to forums Tried your sequence, didn't help

# plesk version
Product version: Plesk Onyx 17.8.2
     Build date: 2017/06/10 01:00
     OS version: Ubuntu 16.04
       Revision: 41e847910ca562fc3d57da71451a469106f40c5c
   Architecture: 64-bit
Wrapper version: 1.2

# cat /root/.autoinstallerrc
SSL_CIPHERS="HIGH:!aNULL:!MD5"
SSL_PROTOCOLS="TLSv1 TLSv1.1 TLSv1.2"

# plesk repair installation

Reconfiguring the Plesk installation

Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

 Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
===> Cumulative upgrade and repair of APS controller database has been completed.
===> Cumulative APS controller upgrade and repair (final stage) has been started.
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.
Applying migrations from: /opt/psa/bootstrapper/pp17.8.2-bootstrapper/migrations/
===> Plesk database scheme upgrade has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Synchronizing state of bind9.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable bind9
 Reconfiguring mail subsystem...
 Reconfiguring Apache web server...
 Reconfiguring ProFTPD FTP server...
===> Configuring ProFTPD server
 Reconfiguring AWStats web statistics...
 Reconfiguring WatchDog...
 Restoring SELinux contexts...
Synchronizing state of sw-cp-server.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable sw-cp-server
Synchronizing state of sw-engine.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable sw-engine
Synchronizing state of dovecot.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable dovecot
Synchronizing state of pc-remote.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable pc-remote
Synchronizing state of nginx.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable nginx
Synchronizing state of psa.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable psa
Synchronizing state of networking.service with SysV init with /lib/systemd/systemd-sysv-install...
Executing /lib/systemd/systemd-sysv-install enable networking
 Reconfiguring SSL ciphers and protocols...
 Regenerating web servers' configuration files...
 Cleaning active Panel sessions...

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_17.8.2_repair.log' and '/var/log/plesk/install/plesk_17.8.2_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Parallels support.

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%

Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: The product 'plesk' is not installed yet.

exit status 1

 

[IgorG]

Try

# apt-get autoremove
# apt-get clean
# aptitude update
# aptitude upgrade

and then

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[Neo_mat]

Thanks for carrying with me on this issue!

That fixed it! Thanks a lot!

 

[Daedalus3]

I have exactly the same problem with an installation of plesk 17.8.6 (log looks the same), however, IgorG solution did not work for me. I'm stuck with the error. Any other idea? Thanks!