Resolved "Outgoing Mail Control" not working

[Akos]

Hi boys,
I set up "Outgoing Mail Control" by checking "Switch on limitations on outgoing email messages". I'm using default quotas (50/domain).
We use maileable enterprise.
The problem: plesk does not count outbound messages.

King regards,
ákos

 

[Akos]

any suggestion?

 

[Akos]

anybody?

 

[UFHH01]

Hi Akos,

please include any possible error - messages from your mail - logs, for investigations.

Odin / Parallels Plesk Panel for Windows service logs and configuration files ( KB - article: 111 289 )​

 

[Akos]

Hi UFHH01,
I can't find logs of "outgoing mail control".
The schedulet task is OK in every hour.
path: D:\Parallels\Plesk\admin\bin\php.exe
arguments: -q "D:\Parallels\Plesk\admin\plib\DailyMaintainance\task-script.php" StoreOutgoingMessagesStatistics

 

[UFHH01]

Hi Akos,

please check the mail.log for any entries containing the "handler"s , which could point to misconfigurations or inactivity.

 

[Akos]

Hi UFHH01,
i can't find mail.log
mailenable MTA log is clean, without errors.
regards,
á

 

[Akos]

proposal?

 

[Akos]

any tips?

 

[Akos]

there is no help in two months? (thread started at aug.2)
thx

 

[IgorG]

If nobody from community can't help you, I'd suggest you contact Odin Support Team.

 

[silc]

Have the same problem, statistic is not updateing, but the outgoing limit works. Only statistic hangs.
Is there any solution?

 

[silc]

Solution found, but the attachment is missing.
https://kb.plesk.com/en/127569

Could anyone please upload the file:
%plesk_dir%\admin\plib\Service\Mail\OutgoingMessages\Windows.php

 

[silc]

Soloution found:
https://kb.plesk.com/en/127569

Could anyone please upload the file
%plesk_dir%\admin\plib\Service\Mail\OutgoingMessages\Windows.php

 

[UFHH01]

Hi silc,

I informed the Plesk-Team about the missing download - link in the KB - article 127569. Pls. wait for a Plesk-Team-Member to respond with an attachment, or download - link.

 

[silc]

Thank you, thats great!

 

[UFHH01]

JFYI @silc,

you ( and certainly every other visitor on https://kb.plesk.com ) are as well able to inform the Plesk-KB-Team, about such issues, when you fill out the box at the bottom of each KB - article:

=> Was this article helpful?
Each feedback will create a ticket for the Plesk-KB-Team and they will take care of such issues.

 

[UFHH01]

Just for your information:

The KB - article 127569 has been reviewed ( "last review on Jul 5, 2016" ) and the missing attachment has been added ( "https://kb.plesk.com/Attachments/kcs-60699/Windows.zip" ).

 

[silc]

Problem solved, the attached file in https://kb.plesk.com/127569 did it.