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Parallels Installer Problem

Discussion in 'Plesk 11.x for Linux' started by Ken Grammer, Oct 13, 2012.

  1. Ken Grammer

    Ken Grammer New Pleskian

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    Location:
    Gainesville, FL
    Whenever I select the update and upgrade option and get to the "Install and Update Parallels Products" page, I get a pink error box with the following text:

    "Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3: The requested URL returned error: 404 Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3: The requested URL returned error: 404"

    I've tried adding autoinstall.plesk.com to the hosts file but that didn't solve the problem. I can ping autoinstall.plesk.com without any problems.

    Anyone have any ideas what may be causing the update/upgrade to throw the error?
     
  2. abdi

    abdi Platinum Pleskian

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    Try installing from SHELL with:

    /usr/local/psa/admin/sbin/autoinstaller --source=http://64.131.90.31
     
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