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Parallels Premium Antivirus License Problem after MU24

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by AdelM, Apr 2, 2012.

  1. AdelM

    AdelM Basic Pleskian

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    Hello

    I purchased a Plesk Panel Powerpack via my Hosting Provider.
    After updating Plesk Panel to 10.4.4 #24 I discovered that Parallels Premium Antivirus is no more active.
    When I went to Home > Tools & Settings > License Management > Additional License Keys but can't find any license of Parallels Antivirus.
    I tried to "Retrieve Keys" in order to reinstall them but no success.
    Any Help will be appreciated.
    Cheers
    Adel

    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Version : Parallels Plesk Panel v10.4.4_build1013111102.18 os_Debian 5.0
    Panel version 10.4.4 Update #24
    OS : Linux 2.6.18-028stab070.7
    Key number : PLSK.01321261.0013

    PROBLEM DESCRIPTION

    After upgrading to MU24 I started receiving email see below for example :
    /etc/cron.daily/drweb-update:
    ERROR: Dr.Web (R) Updater: Blocked license key !
    ERROR: Dr.Web (R) Updater: cannot download timestamp !
    ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.fr1.drweb.com/unix/500 !
    /etc/cron.daily/logrotate:
    [Sun Apr 01 04:54:02 2012] [warn] The Alias directive in /etc/apache2/apache2.conf at line 244 will probably never match because it overlaps an earlier Alias.

    STEPS TO REPRODUCE

    --

    ACTUAL RESULT

    Can't find any license of Parallels AntivirusIn Home > Tools & Settings > License Management > Additional License Keys , And Parallels antivirus is no more updated.

    EXPECTED RESULT

    --

    ANY ADDITIONAL INFORMATION

    Tried to "Retrieve Keys" in order to reinstall them but no success.
    --------------------------------------------------------------
     
    Last edited: Apr 2, 2012
  2. IgorG

    IgorG Forums Analyst Staff Member

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    The problem is obviously occurs on Dr.Web update servers' side. Did you try to contact Dr.Web support?
     
  3. AdelM

    AdelM Basic Pleskian

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    Thanks Igor for your reply.

    Problem resolved, nothing to do with plesk or MU24.

    The problem came from my provider who didn't add the license.

    Best regards

    Adel
     
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