Parallels Premium Antivirus License Problem after MU24

[AdelM]

Hello

I purchased a Plesk Panel Powerpack via my Hosting Provider.
After updating Plesk Panel to 10.4.4 #24 I discovered that Parallels Premium Antivirus is no more active.
When I went to Home > Tools & Settings > License Management > Additional License Keys but can't find any license of Parallels Antivirus.
I tried to "Retrieve Keys" in order to reinstall them but no success.
Any Help will be appreciated.
Cheers
Adel

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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Version : Parallels Plesk Panel v10.4.4_build1013111102.18 os_Debian 5.0
Panel version 10.4.4 Update #24
OS : Linux 2.6.18-028stab070.7
Key number : PLSK.01321261.0013

PROBLEM DESCRIPTION

After upgrading to MU24 I started receiving email see below for example :
/etc/cron.daily/drweb-update:
ERROR: Dr.Web (R) Updater: Blocked license key !
ERROR: Dr.Web (R) Updater: cannot download timestamp !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.fr1.drweb.com/unix/500 !
/etc/cron.daily/logrotate:
[Sun Apr 01 04:54:02 2012] [warn] The Alias directive in /etc/apache2/apache2.conf at line 244 will probably never match because it overlaps an earlier Alias.

STEPS TO REPRODUCE

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ACTUAL RESULT

Can't find any license of Parallels AntivirusIn Home > Tools & Settings > License Management > Additional License Keys , And Parallels antivirus is no more updated.

EXPECTED RESULT

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ANY ADDITIONAL INFORMATION

Tried to "Retrieve Keys" in order to reinstall them but no success.
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[IgorG]

The problem is obviously occurs on Dr.Web update servers' side. Did you try to contact Dr.Web support?

 

[AdelM]

Thanks Igor for your reply.

Problem resolved, nothing to do with plesk or MU24.

The problem came from my provider who didn't add the license.

Best regards

Adel