Question Password Reminder Email

[Hex]

Hi,

How to customize the email notification for password reset?

No mention here:

Automatic Email Notifications

In Plesk, you can set up automatic email notifications to inform yourself, as well as your customers and resellers, about certain events, such as the expiration of a subscription or the suspension of an account.

docs.plesk.com

Or in Tools and Settings>Notifications

Why I want to customize this template:






I know that customizing the template may not close the problem but at least reducing the chance of bieng a spam by removing the hostname from title or change the words to something better (at least).

Any idea would be helpful.

Expand/Collapse Block: Some questions I would like to answer in advance.

Did I create the hostname subdomain without hosting?
Yes
Created noreplay@ email with hostname?
Yes
DMARC?
Yes
SPF?
Yes
Configured rDNS or PTR recored?
Yes (Main domain) from the provider.

 

[menderes]

Hello @Hextrator,

I recommend you send an e-mail to Newsletters spam test by mail-tester.com and apply the results.

SPF appears to be missing DKIM records. Errors may exist in their configurations.

 

[Hex]

Good idea but the sendmail script is preventinhg me from using hostname to send emails :

SMTP Error: [554] 5.7.0 The message could not be sent. You are not allowed to use sendmail utility.

 

[menderes]

Can you try this?: Go to Tools & Settings > Mail Server Settings > enable the Allow users and scripts to use Sendmail option.

 

[Hex]

Already there.

 

[menderes]

Can you check the hostname configuration again?: Changing Your Server’s Host Name

 

[Hex]

Check is done

 

[menderes]

E-mail sending source this domain appears: http://hostname.domain.ltd/

You need to update this as the domain you use. Because this is an invalid domain name.

 

[menderes]

You can also provide domain checks at: Network Tools: DNS,IP,Email

 

[Hex]

hostname update is done. Thanks to menderes.

@IgorG Any idea about the pw email template?

 

[IgorG]

Any idea about the pw email template?

Maybe this will help How to customize the mail notification template

 

[Hex]

You can't be serious. that's the formal answer.

Google consider Plesk password rest email as a fishing email. good luck with that.

 

[Kaspar]

I don't think Google considers the default password rest emails from Plesk as fishing by default. In my case password reset emails are being delivered without any issue in the inbox on my Gmail account. Haven't had any reports from customers either.

If you are still having delivery issues with the password reset email there is probably something not configured right. In my experience it's often down to the missing or wrong config of the rDNS or a reputation issue with an IP address.

 

[Hex]

I don't think Google considers the default password rest emails from Plesk as fishing by default

Why not, the body contain suspicious words like "password" "secret" "php?" and a non exist hostname email "no-replay@"

In my case password reset emails are being delivered without any issue in the inbox on my Gmail account. Haven't had any reports from customers either.

Maybe you clicked "Looks safe" red button in a busy day for once, and maybe your customers used to check the spam folder if nothing in inbox without complaining. or raising a support ticket for that.

missing or wrong config of the rDNS or a reputation issue with an IP address

Everything configured correctly as far I know.

Currently I will change the email and create a test account with new confgs to avoid any possible inconsistency.

 

[ciB]

I'm looking for the the template, too. I do not want it to use the server's hostname but rather one of my domain names. Can somebody tell me where to find the reset password mail template?