Question Password reset for additional admin accounts

[JohnBos]

Hi,

We use the "Additional administrator accounts" feature to manage access for our support staff.
We recently noticed that the "Forgot your password?" feature on the login-screen doesn't work for these type of accounts.
Is this intended behavior, a bug or is there something wrong with our configuration (email or whatever)?

Thanks in advance!

 

[Kaspar]

I would assume this a bug. There is no mention of the "Forgot your password?" not working for these type of accounts in the documentation:

Using Additional Administrator Accounts

The default administrator account has a wide range of privileges in Plesk. The person using it can manage both the server and the hosted websites. If more than one person is managing the server, for security reasons, we strongly recommend that an individual additional administrator account is...

docs.plesk.com

Would you be so kind to submit a bug report for this issue?
(You'll need 5 posts on this forum to be able to submit bug reports. You're one post short, so post something here first).

To submit a bug report:

Important - PLEASE FOLLOW THIS INSTRUCTION IF YOU BELIEVE THAT FOUND A BUG!

Dear Pleskians, Please, click Submit Report button and use the template in this special forum subsection if you really believe you discovered a new bug and need to report it to the Plesk developers. It does allow us to handle and resolve your requests much more efficiently. Please be careful...

talk.plesk.com

 

[JohnBos]

Alright sounds good, i'll submit a bug report.
Thanks for the quick reply!