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Please help - How to identify PRODUCT, VERSION, Linux OS, ARCHIT

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Lee RB, Dec 31, 2012.

  1. Lee RB

    Lee RB New Pleskian

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    Hi All

    I have issues logging into my PLESK control panel and wanted to ask for some help, first I need to find out the following information so I can submit a new thread!

    I have Shell access to my VPS server (CentOS - I think) at present and would like to know how to find out;

    PRODUCT
    VERSION
    MICROUPDATE
    OPERATING SYSTEM
    ARCHITECTURE

    As said I cant get into Plesk at present so cant use the control panel to view information.

    Screen cap here
    http://i38.photobucket.com/albums/e141/xrayhead/ScreenShot2012-12-31at145705_zpsbdb2b01e.png

    Many thanks in advance:
     
    Last edited: Dec 31, 2012
  2. Faris Raouf

    Faris Raouf Silver Pleskian Plesk Guru

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    Product: Plesk Panel for Linux
    Plesk version: see http://kb.parallels.com/en/951
    Microupdate version: see http://kb.parallels.com/en/9294 (RIGHT at the bottom of the page - there's one section for Windows at the very bottom, and Linux just above it)

    For OS, use the command: cat /etc/redhat-release

    For Architecture, use the command: uname -a

    You'll see x86_64 or just x86 at the end. That's your architecture (64bit ot 32bit basically).
    You'll also see the kernel version just after your hostname (e.g. 2.6.32-042stab068.8)

    But it looks like you are running in a Virtuozzo container. Can't the company that provides your VPS help you?
     
  3. Lee RB

    Lee RB New Pleskian

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    Unfortunately the company that provides my VPS "Global Gold" has been sold to www.iomart.com and there Support is the worst I have come across in the last 10 years dealing with VPS hosting.

    Thanks for the information above, much appreciated indeed!


    Lee
     
  4. Faris Raouf

    Faris Raouf Silver Pleskian Plesk Guru

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    The company who run the data centre we use is the best co-lo/server rental company in the UK IMHO.

    They were also recently purchased by iomart but thankfull they were left to continue exactly as they were. Their support is first class. They really are amazing. They aren't inexpensive, but overall I simply can't fault them. Long may they continue to impress me!
     
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