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Plesk 10.2 Backup Manager "Error 500" issue

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by Pete R, Mar 9, 2012.

  1. Pete R

    Pete R Guest

    0
     
    Hello,

    I was trying to upgrade a client's Plesk from 10.2.2 to 10.4.4, but it failed. As a first step to troubleshooting, I attempted to make a backup of the site (Server> Tools and Utilities> Backup Manager). However, whenever I do this I get the error:

    "500 - Internal Server Error There is a problem with the resource you are looking for, and it cannot be displayed."

    Another issue that might be related is that I get certificate errors when going to the page. I am taking over this project from another person, so I don't know if this has been an issue or if it's new.

    Info:

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

    Parallels Plesk/ 10.2.2/ Windows Server 2008 R2 Standard/ 64 Bit

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE:

    See above

    ACTUAL RESULT:

    See Above

    EXPECTED RESULT:

    Successful Backup and Upgrade

    ANY ADDITIONAL INFORMATION:

    See Above

    Thank You!
     
  2. InderS

    InderS Silver Pleskian

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    Location:
    Nashik
    can you please post detailed error so we can assist you better?
     
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