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Pete R
Guest
Hello,
I was trying to upgrade a client's Plesk from 10.2.2 to 10.4.4, but it failed. As a first step to troubleshooting, I attempted to make a backup of the site (Server> Tools and Utilities> Backup Manager). However, whenever I do this I get the error:
"500 - Internal Server Error There is a problem with the resource you are looking for, and it cannot be displayed."
Another issue that might be related is that I get certificate errors when going to the page. I am taking over this project from another person, so I don't know if this has been an issue or if it's new.
Info:
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:
Parallels Plesk/ 10.2.2/ Windows Server 2008 R2 Standard/ 64 Bit
PROBLEM DESCRIPTION AND STEPS TO REPRODUCE:
See above
ACTUAL RESULT:
See Above
EXPECTED RESULT:
Successful Backup and Upgrade
ANY ADDITIONAL INFORMATION:
See Above
Thank You!
I was trying to upgrade a client's Plesk from 10.2.2 to 10.4.4, but it failed. As a first step to troubleshooting, I attempted to make a backup of the site (Server> Tools and Utilities> Backup Manager). However, whenever I do this I get the error:
"500 - Internal Server Error There is a problem with the resource you are looking for, and it cannot be displayed."
Another issue that might be related is that I get certificate errors when going to the page. I am taking over this project from another person, so I don't know if this has been an issue or if it's new.
Info:
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:
Parallels Plesk/ 10.2.2/ Windows Server 2008 R2 Standard/ 64 Bit
PROBLEM DESCRIPTION AND STEPS TO REPRODUCE:
See above
ACTUAL RESULT:
See Above
EXPECTED RESULT:
Successful Backup and Upgrade
ANY ADDITIONAL INFORMATION:
See Above
Thank You!
