Plesk 11 FTP not working for new users after upgrade from Plesk 10

[adrianodalpra]

Problem with FTP Users on Plesk 11 after updating from Plesk 10.

SO: Windows Server 2008 R2 Standard Edition
Panel: Plesk for Windows 11.0.4

I noticed that users cannot FTP, when trying to connect they receive an error: 530 User cannot log in, home directory inaccessible.

Doing further investigation, I confirmed that only users created after upgrade have this issue, that created before upgrade works fine.

I already discovered that home directory is missing on IIS 7.5 FTP. Creating a symbolic link on NTFS using MKLINK command pointing to home folder and configuring permissions to user solved the problem.

I think its a bug on Plesk Panel 11.0.4 as I can see same the same problem on two distinct servers after upgrading from Plesk 10 to 11.

I tried to run Plesk Reconfigurator utility with all options, without success.

I can fix home directory by myself manually but it will be great if Plesk Panel handle this again.

Any help will be helpful.

 

[IgorG]

http://forum.parallels.com/showthread.php?t=109043

 

[InderS]

Hello,

make sure that subscriptions are pointing to correct IPs. Some time that can cause issues with FTP.