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Plesk 7.5.3 Help Desk Question

D

deeplist

Guest
There is no way of knowing when a support ticket is created. A client could create a ticket, and it would go unnoticed for a week or more. Is there any possible way that I can be alerted (through an email, or a popup window in plesk) to let me know when a new support ticket has been created by a client?
 
Isn't that included?

Check Server->Notifications, i found it there.
 
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