Plesk Backup Failing

[KentW]

Hi there,

I am on plesk 9.3 for linux. Our backup just starting failing with the following error:

ERROR: PleskPMMResponseException
Failed to parse response. Reason: Failed to read data from stream Process output:
0: PMMConnector.php:537
PMMConnector->getResponse(object of type StreamXMLReader)
1: PMMConnector.php:63
PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification)
2: BackupLocalRepositoryList.php:17
BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
3: class.cList.php3:99
cList->fetchList()
4: class.cList.php3:118
cList->init()
5: backup.abstract-repository.php:46
__backup__abstract_repository->accessItemsList(string 'GET', NULL null)
6: backup.abstract-repository.php:26
__backup__abstract_repository->accessItem(string 'GET', NULL null)
7: UIPointer.php:596
UIPointer->access(string 'GET')
8: plesk.php:38

I get this error emailed to me as well as when I try to access the Plesk backup page. So I am effectively blocked out of the webapp page for backups.

I found a couple of other threads about this, but it looked like no one ever got it figured out, just curious if anyone has any clues. Thanks!

 

[IgorG]

What sort of output following command:

# /usr/local/psa/admin/sbin/pmmcli --get-dumps-lis

 

[KentW]

It just hangs when I run that command. Currently It has been sitting there for 2 hours.

When I control-c it, I get the following:

<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1002</errcode>
<errmsg>Unhandled exception in pmmcli:
Traceback (most recent call last):
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1846, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1664, in get_dumps_list
dump_list_query = sys.stdin.read()
KeyboardInterrupt
</errmsg>
</response>