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Plesk Backup Failing

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by KentW, May 23, 2011.

  1. KentW

    KentW Guest

    0
     
    Hi there,

    I am on plesk 9.3 for linux. Our backup just starting failing with the following error:

    ERROR: PleskPMMResponseException
    Failed to parse response. Reason: Failed to read data from stream Process output:
    0: PMMConnector.php:537
    PMMConnector->getResponse(object of type StreamXMLReader)
    1: PMMConnector.php:63
    PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification)
    2: BackupLocalRepositoryList.php:17
    BackupLocalRepositoryList->fetchBackupLocalRepositoryList()
    3: class.cList.php3:99
    cList->fetchList()
    4: class.cList.php3:118
    cList->init()
    5: backup.abstract-repository.php:46
    __backup__abstract_repository->accessItemsList(string 'GET', NULL null)
    6: backup.abstract-repository.php:26
    __backup__abstract_repository->accessItem(string 'GET', NULL null)
    7: UIPointer.php:596
    UIPointer->access(string 'GET')
    8: plesk.php:38

    I get this error emailed to me as well as when I try to access the Plesk backup page. So I am effectively blocked out of the webapp page for backups.

    I found a couple of other threads about this, but it looked like no one ever got it figured out, just curious if anyone has any clues. Thanks!
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    What sort of output following command:

     
  3. KentW

    KentW Guest

    0
     
    It just hangs when I run that command. Currently It has been sitting there for 2 hours.

    When I control-c it, I get the following:

    <?xml version="1.0" encoding="UTF-8"?>
    <response>
    <errcode>1002</errcode>
    <errmsg>Unhandled exception in pmmcli:
    Traceback (most recent call last):
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1846, in main
    data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1664, in get_dumps_list
    dump_list_query = sys.stdin.read()
    KeyboardInterrupt
    </errmsg>
    </response>
     
    Last edited by a moderator: May 24, 2011
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