Plesk Backup Problem

[spilias]

hello,

I tried to make Plesk backup with the following error

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2015-01-22-142637.428/migration.result">
<object name="domainname.gr" type="domain">
<object name="domainname_db" type="mysql">
<message id="9da7ae56-9bdd-42e1-8196-a5956ee5f25d" severity="error" code="msgtext">
<description>Failed to execute backup of mysql database &#39;domainname_db&#39;</description>
</message>
<message id="a5657a81-28d3-416e-8ba4-a7277510c9c8" severity="error" code="msgtext">
<description>Failed to pack files backup_domainname_db_1_1501221426 in /var/lib/psa/dumps/domains/domainname.gr/databases/domainname_db_1 [ 59483502592 bytes free of 61606029312 bytes total on mount point 0]</description>
</message>
</object>
</object>
</execution-result>

Server configuration:

cat /usr/local/psa/version
11.0.9 CentOS 6 110120608.16

Can you help me?

thanks

 

[IgorG]

This problem has been completely fixed in 11.5 and 12.0.8 Plesk versions. Consider upgrade possibility.

 

[spilias]

Hello,

It's imposible to upgrade now.

Is there any solution?

 

[MultiServer]

Here the same problem and also unable to upgrade this time!

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.