Plesk (client) backup FTP repository can't read files

[jjonker]

Hi!

I've been using the backup function of Plesk for a while now without any problems. I do a weekly scheduled client backup to a remote FTP server. This works OK. But now when I try to access the backup ustility in Plesk (client --> backup) I see that Plesk is checking the remote repository for backup files, but then Plesk hangs. It seems Plesk can not read the files on my FTP server. Since the backup does write to the same FTP server this seems strange. When I empy the FTP remote directory Plesk opens the backup utility OK. I can also make changes to the scheduled backup. But when there is a file in the remote ftp directory Plesk hangs while trying to read the files.

Any ideas why this happens and how to solve this?

 

[dedidude]

It sounds like you have found the same bug I found! Can you check my thread:
http://forum.swsoft.com/showthread.php?t=54717

Can you also check your logs and tell us if you got the same errors in your web server logs?
When your Plesk hangs, the only thing you can do is log out, right?

 

[jjonker]

Hi,

No sulution found yet. What I do is use a tool to move the backups form the ftp remote directory to anaother directory on my FTP server. This way the remote dir is always empty and I can access the remote settings in Plesk. If you find another solution, please let me know...

 

[dedidude]

Well the biggest problem is that it is not possible to enter the backup settings altogether, I can not even set up any backups, locally or ftp. I have two new servers with this bug and no Plesk backup functionality and support has never gotten back to me.

I had no backups set up yet, no ftp repo specified yet, no backup files existing.

 

[dedidude]

When I go to any domain, and then click on Backups, the page is empty.

This is in the psa error log at the time:

[Sat Aug 30 05:04:50 2008] [error] [client 222.123.99.108] File does not exist: /usr/local/psa/admin/htdocs/images/news/plesk_billing_bundle
[Sat Aug 30 05:04:50 2008] [error] [client 222.123.99.108] File does not exist: /usr/local/psa/admin/htdocs/images/news/ubuntu_804_support
[Sat Aug 30 05:04:50 2008] [error] [client 222.123.99.108] File does not exist: /usr/local/psa/admin/htdocs/images/news/soa_serial_number_format
[Sat Aug 30 05:04:53 2008] [error] [client 222.123.99.108] File does not exist: /usr/local/psa/admin/htdocs/images/news/select_db_server_permission

In /usr/local/psa/admin/logs/httpsd_error_log