Issue Plesk Control Panel unreachable after update to Onyx

[Jeroen Bl]

After I updated my Plesk 12 installation to Onyx I ran into some issues regarding missing dependencies for libopendkim. I was able to work around this issue by following the following KB thread:

https://support.plesk.com/hc/en-us/...4-17-x86-64-requires-libopendkim-so-10-64bit-

This indeed worked in that the updater was able to finish. Installing # yum install opendkim.x86_64 after enabling epel and atomic repositories gave some issues, but as far as I can see finished installing.

However, after the update to Onyx my control panel is not accessible.
Websites runs as normal, mail clients as well.

It is just the controlepanel that returns with a ERR_CONNECTION_REFUSED.

What i've done:
- restarted Plesk (not server)
- checked for enough space in, for example, /tmp
- checked error logs:
- disabled SSO by -> /usr/local/psa/bin/sso --disable (I read somewhere this worked, alas)

• Error log: /var/log/sw-cp-server/error_log and /var/log/sw-cp-server/sw-engine.log
• Access log: /usr/local/psa/admin/logs/httpsd_access_log
• Panel log: /usr/local/psa/admin/logs/panel.log

Which didn't tell me anything

I would love someone to help me. Thanks!

 

[IgorG]

1. Check that you have the same ssl port here:

# grep ssl /etc/sw-cp-server/conf.d/plesk.conf
listen 8443 ssl;
ssl_certificate /opt/psa/admin/conf/httpsd.pem;
ssl_certificate_key /opt/psa/admin/conf/httpsd.pem;

2. Try to repair installation with

# plesk repair installation

3. Apply all available microupdates with

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

4. Try to reboot server.

 

[Jeroen Bl]

Hi Igor,

Thanks for your quick reply! I have followed your "Steps":

1) This was correct, listen 8443 SSL
2) Plesk repair installation fails with message:

trying to start service sw-cp-server…sw-cp-serverd is stopped
starting sw-cp-server failed
Warning!
some problems are found during the start service sw-cp-server(see log file: /var/log/plesk/rc_actions.log)

The log says the same.

​

3) After installing microupdates my server responded with:

Starting sw_cp_server service ... failed
Starting mysql service... failed
Starting tomcat service... not installed

ERROR: An error occurred during performing of installation POST actions (see log for details)
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.
Exit status 1
​

As this made my websites inoperable I placed my backup back. So I am not able anymore to see logs or check the installation.

I am hoping that this information can give you an idea of what could be wrong. It's a shame, I was really looking forward to the Onyx update.

​

 

[nemezya]

Hi,

I ran into a similar problem (err_connection_refused after upgrade from 12 to Onyx).

This article saved my day, sw-cp-servcer was the culprit : https://support.plesk.com/hc/en-us/...er-upgrade-ssl-ciphers-directive-is-duplicate

Hope this helps !

 

[Jeroen Bl]

Thanks Nemezya,

I will check it out and see if this also helps me!