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plesk Couldn't resolve host error

Discussion in 'Plesk for Linux - 8.x and Older' started by jaynXX, Oct 26, 2008.

  1. jaynXX

    jaynXX Guest

    0
     
    installing plesk on cent OS 5 getting this error

    Checking for installed packages...
    Downloading the file products.inf3: Can't process products.inf3: Failed to download the package http://autoinstall-ctp.plesk.com/products.inf3:
    Couldn't resolve host 'autoinstall-ctp.plesk.com'
    Downloading the file versions.inf3: Can't process versions.inf3: Failed to download the package http://autoinstall-ctp.plesk.com/versions.inf3:
    Couldn't resolve host 'autoinstall-ctp.plesk.com'


    Error! Failed to read product information from the file
    Not all packages were installed.
    Please, resolve the above problem and try installing the packages again.
    If you cannot resolve the problem on your own, contact product technical support for assistance.


    any help thank you
     
  2. breun

    breun Golden Pleskian

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    It looks like autoinstall-ctp.plesk.com is resolvable, so your DNS setup is probably not right. What nameservers are listed in /etc/resolv.conf and can your server use those to resolve hostnames to IP addresses?
     
  3. jaynXX

    jaynXX Guest

    0
     
    nameserver is pr1inc.new host name is pr1inc. IP is 200.105.87.26 and .27

    i have no ideal how to setup DNS from the line. the server co-loacated
     
  4. breun

    breun Golden Pleskian

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    That's not a hostname that I can resolve.

    I recommend using a fully qualified domain name like pr1inc.example.com.

    You need to specify the nameservers that your server can use to resolve hostnames in /etc/resolv.conf. Maybe your co-location facility provides access to nameservers. Say 192.168.0.1 and 192.168.0.2 are the IP addresses of the nameservers you can use then your /etc/resolv.conf should look like this:

    Code:
    nameserver 192.168.0.1
    nameserver 192.168.0.2
    After you have Plesk installed and BIND running on your server you could change /etc/resolv.conf to use 127.0.0.1 (localhost), your own local nameserver.
     
  5. jaynXX

    jaynXX Guest

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    is there any other way i can install Plesk if so can you share that info in full. i update all of the items listed about and autoinstall will not work.
     
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