Issue Plesk down after trying to upgrade mysql

[Angecorse78]

Server operating system version

Debian 10

Plesk version and microupdate number

lastest (impossible to have access)

Hello,

My VPS is hosted to OVH.

I can't access my VPS, even via ssh (I insist: even via SSH).
I did a snapshot before a mysql update: unfortunately, I couldn't go through with it... When I came back, I couldn't connect anywhere.

So I asked for the snapshot to be installed, but it didn't work.
"Would you like to restore the Snapshot dated September 11, 2023 11:59 on the VPS vps-xxxxxxxx.vps.ovh.xx?"

I confirm and here is the error message "Action not available while there are running tasks on the VPS"

However, it's impossible to reach the srv in any way: reboot in rescue mode doesn't work either.

I've tried https://srv.mydomain.my/repair/ via the Plesk repair kit, but I can't do anything.

 

[Dave W]

Can your host provide KVM access to your server?

 

[Dave W]

Ah I see its a vps, should be able to get Console or some sort of VNC access?

https://support.us.ovhcloud.com/hc/en-us/articles/360002208690-How-to-Access-a-Public-Cloud-Instance-via-VNC#:~:text=To%20begin%2C%20log%20in%20to,wish%20to%20access%20via%20VNC.