Forwarded to devs Plesk Email Security spam email deleted are treated as ham

[oskar.szafraniec]

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Plesk Email Security spam email deleted are treated as ham

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Debian 9.13
Plesk 18.0.44

PROBLEM DESCRIPTION

I noticed that when some users delete emails from Spam folder (moved to Trash) sa-learn --ham is fired on it. Change in es-report-ham.sieve listed below solves the problem. Can someone from Plesk Team check it? After some updates (i think from Plesk Email Security ext) I have to change this by hand. I think this can happen when a mailbox value is not Trash but INBOX.Trash.

STEPS TO REPRODUCE

Delete email from Spam folder, so it is moved to Trash.

ACTUAL RESULT

sa-learn --ham process is fired so the email is treaded as HAM

EXPECTED RESULT

Email should be just moved without starting sa-learn process

ANY ADDITIONAL INFORMATION

Below chenge fixes it in my case.

# diff es-report-ham.sieve.org es-report-ham.sieve 7c7 < if string "${mailbox}" "Trash" { --- > if string :matches "${mailbox}" "*Trash" {

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[oskar.szafraniec]

I know it's and old Debian and Plesk versions (we are working on it), but I think this doesn't matter in this case.

 

[Peter Debik]

Thank you for reporting. In case you need to contact support on this issue, please provide the internal ID [PPS-13846].

 

[oskar.szafraniec]

Thank you for reporting. In case you need to contact support on this issue, please provide the internal ID [PPS-13846].

This bug is still not corrected. Every time there is an update I need to change this line of code. I think my change is not breaking your solution but adds support for other configurations that holds subfolders in IMAP with a "dot" at the begining.

Any change to make this change global? Do you see anything wrong in my solution?

 

[Kaspar@Plesk]

You're proposed solution seems fine. Unfortunately the issue is still in our backlog. As not many users seem to affected it received low priority. Did you ever open a support ticket about this issue? If so do you know the ticket ID?

 

[oskar.szafraniec]

No, I did not. Only here as advised in Issue - Plesk Email Security spam email deleted are treated as ham

It can be that some users don't see a problem with it as they are unaware of it. Diffrent separators are common with dovecot used in Plesk and are described here: Namespaces — Dovecot documentation

Maybe there is a solution to "drop" the dot from mail dirs?

In our system Maildirs look like this:

info/Maildir# ls -al
total 61
drwx------ 8 popuser popuser 21500 Aug  2  2022 .
drwx------ 3 popuser popuser 21500 Aug  2  2022 ..
drwx------ 2 popuser popuser     1 Aug  2  2022 cur
-rw------- 1 popuser popuser    54 Aug  2  2022 dovecot-uidlist
drwx------ 5 popuser popuser  5200 Aug  2  2022 .Drafts
-rw------- 1 popuser popuser     0 Aug  2  2022 maildirfolder
drwx------ 2 popuser popuser     1 Aug  2  2022 new
drwx------ 5 popuser popuser  5400 Aug  2  2022 .Spam
drwx------ 2 popuser popuser     1 Aug  2  2022 tmp
drwx------ 5 popuser popuser  5500 Aug  2  2022 .Trash

 

[oskar.szafraniec]

@Kaspar@Plesk did it moved from backlog to somewhere? or can you give me any hints about those "dots" I was writing before?

 

[Sebahat.hadzhi]

Hey, @oskar.szafraniec. The case is no longer in the backlog, it is currently in the queue. However, I still cannot provide any ETA on when a fix will be delivered. What Kaspar mentioned in his last reply is still true. There aren't many users affected and the priority is not considerably high. I forwarded your suggestion to our dev team. Apologies for the delay addressing your message.