Question Plesk extension installation task cannot be completed

[hzl]

Server operating system version

windows Server 2019

Plesk version and microupdate number

18.0.56

Plesk Obsidian 版本 18.0.56

When
I click on install extension, it never completes. The task queue in the bottom right corner is always running.
How can I fix this issue and stop showing the task queue?

The Plesk Migrator extension has been manually removed using the command line.

However, the internal server error is still displayed on the extension page.

How can I fix this? Thank you.

[courtesy admin translation]

當我點擊安裝擴充功能時，它始終無法完成。右下角的任務佇列一直在運作。
我該如何解決這個問題並停止顯示任務隊列？

Plesk Migrator 擴充功能已使用命令列手動刪除。

但是，在擴充頁面上仍然顯示內部伺服器錯誤。

我該如何解決這個問題？謝謝。

 

[hzl]

Plesk Obsidian version 18.0.56


When I click to install an extension, it never completes. The task queue in the bottom right corner keeps running.
How can I troubleshoot this issue and stop the task queue from showing?


The Plesk Migrator extension has already been manually removed using the command line.


However, on the Extensions page it still shows Internal Server Error.


How can I resolve this problem? Thank you.

 

[Sebahat.hadzhi]

Hello, @hzl . Can you please navigate to Tools & Settings > Info and Statistics and confirm if there a sufficient amount of available disk space?

 

[hzl]

I've confirmed that there is enough space.

 

[Sebahat.hadzhi]

Thank you for the confirmation. Could you please try re-installing the catalog following the instructions from this guide:

https://support.plesk.com/hc/en-us/articles/20492022483991-Extensions-catalog-is-missing-or-does-not-load-in-Plesk-Internal-server-error

 

[hzl]

Thank you for your reply.

The "Internal Server Error" extension page now displays after executing the command.

I tried removing the Plesk Migrator extension. The error shown below appears. Please help. Thank you.

 

[Sebahat.hadzhi]

Thank you for the update. Please connect to the server via RDP, search for services.msc, and restart the Plesk Task Manager service. I would also like to confirm if you have added any antivirus software prior to the occurrence of the issue.

 

[hzl]

Restart the Plesk Task Manager service.
The problem in the lower right corner persists.
I don't have antivirus software installed. I only installed Trend Micro antivirus after the problem occurred.

 

[Sebahat.hadzhi]

Sorry, @hzl . What does that message say exactly? Is that the notice for the extension installation and does the process get stuck again? Also, does the Extensions page open properly now?

 

[hzl]

The Extensions page can be opened.
The extension installation and process continues to get stuck
This image shows the message: Install Plesk Migrator Extension NOW.

 

[hzl]

 

[Sebahat.hadzhi]

Thank you for the update. This issue might be occurring due to stuck tasks. Could you please try killing them following the instructions in this guide:

• https://support.plesk.com/hc/en-us/articles/12377460333463-How-to-cancel-a-stuck-task-in-Plesk

 

[hzl]

I tried the command, but there is no scheduled task associated with the Plesk Migrator Extension. As shown in the image below,

 

[Sebahat.hadzhi]

Thank you for the update. The only other suggestion I have is your Plesk version since it is quite outdated. Although you should still be able to install it, Plesk Migrator requires Obsidian 18.0.60 or later. Does the issue occur with the Migrator extension only or all extensions you attempt to install?

 

[hzl]

Thank you for your reply. There are plans to update the Plesk version, but it will take some time. The installation of extensions will fail. I just want to solve the task queue.