Issue Plesk file manager freezes when uploading a file

[Patashoow]

Server operating system version

Ubuntu 20.04

Plesk version and microupdate number

Plesk Obsidian 18.0.61

Hello,

I'm facing a very frustrating situation with Plesk file manager. Each time I try to upload a file (that is not that big ~45Mb) the progression bar freezes at 86-87%.
The whole behavior is quite weird as the progression bar starts at 73% then goes slowly until 86-87% and then nothing.
I've tried a couple of times on different domains with different connections and the problem remains the same.

I cannot actually use an FTP software so does anyone have an idea on that?

Thanks in advance.

 

[Kaspar@Plesk]

Did you look at the error logs to see if there any errors in there related to the upload?

• /var/log/sw-cp-server/error_log
• /var/log/sw-cp-server/sw-engine.log
• /var/log/plesk/panel.log
• /var/log/plesk-php83-fpm/error.log

Is it only on a specific file? Or all files?
(You can download large test files here, and try to upload these.)

 

[Patashoow]

Hello @Kaspar and sorry for the late answer.

I was so frustrated that I just gave up on the File Manager solution so I managed to use an FTP software and that solved my problem.

By the way I checked the logs but unfortunately I couldn't find anything.

It was a single zip file.
In my opinion the file size had something to do with it as I made a last attempt by sending small chunks of the file of around 1~5 Mb and it worked nicely.

I still don't know why is this a problem.

Thank you for your help.