Question Plesk Installer asking for root password, which it didn't do before

[jnthn]

Server operating system version

AlmaLinux 10.1 (Heliotrope Lion)

Plesk version and microupdate number

18.0.77 Update #3

Previously I could open the Plesk Installer from Plesk itself, and I could install/update components immediately.

When I open the Plesk Installer now, it's asking me to enter a root password. However, I don't have one, because I'm using key-based authentication for SSH'ing into the root account.

What is the reason for this change? Why could I open the Plesk Installer without a password before, and now not any more? Do I need to set up a password for the root account now, or is there another way to make the Plesk Installer work again like before?

 

[Kaspar]

Trying to access the update page to install (or uninstall) updates or components (can sometimes) require you to login with the primary Admin account (not the root credentials, that wont work).

 

[jnthn]

Trying to access the update page to install (or uninstall) updates or components (can sometimes) require you to login with the primary Admin account (not the root credentials, that wont work).

That doesn't work unfortunately. When entering my Plesk admin account credentials I get:

Unable to log you in. Check whether you entered the right login name and password, and that the user account exists in the system.

 

[jnthn]

Additional information: I see that when opening admin/update/product from Plesk, I get redirected to /installer/?secret=&locale=nl-NL. Here, the secret parameter is empty, while on my other VPS I see some kind of long random string is passed there. Perhaps this explains why I need to log in manually?

 

[Kaspar]

Actually, I just noticed I am mistaken. You DO need to login with Root credentials. Sorry about that.

If I am not mistaken, you can still set a password for the root user when logged to the server via SSH with key bases authentication.

 

[jnthn]

@Kaspar Do you happen to have any explanation why this was not needed before (a few weeks ago)?

 

[jnthn]

Update: Right now it's working again (I can open the installer from Plesk without logging in as root user). In the meantime I restarted the server once more. No idea what was wrong last time…