Resolved plesk login is giving the wrong ip address in url

[harry@positiveachieve]

Server operating system version

Ubuntu 20.04 x86_64

Plesk version and microupdate number

Plesk Obsidian 18.0.49.2

i restored a backup of a server which runs plesk. when trying to access this new server plesk panel, it redirects to the old server which is still running

plesk login is the command i am running to get the url of the plesk panel

 

[Peter Debik]

Have you flushed the DNS cache of your local network, updated the IP address of the server's domain (hostname) and also cleared your browser cache?

 

[harry@positiveachieve]

The server is hosted on Digital Ocean, nothing to do with my local environment. I will do these steps on the virtual machine though. Thanks for the help.

 

[harry@positiveachieve]

This is an example of the command and the url giving, but both consoles from the different servers give the same url, even when the servers have different ip addresses

# plesk login

https://word-pair.###-###-##-##.plesk.page:####/login?secret=*************************************************

 

[Peter Debik]

You can try to verify or change the hostname so that it reflects the true hostname of your new server:

https://support.plesk.com/hc/en-us/articles/12377750836375

(It can be done from command line, too. Check the CLI section of the article.)

 

[harry@positiveachieve]

the hostname is the same as it is on digitalocean

 

[Peter Debik]

Did you follow steps (1) through (4) of the above mentioned article? Then it is not possible that the plesk "login" command still shows a wrong hostname.

 

[harry@positiveachieve]

followed and the results of the restart:

root@plesk18043onubuntu2004-s-8vcpu-16gb-lon1-01-1680254067123-s-8vcp:~# service sw-cp-server restart
root@plesk18043onubuntu2004-s-8vcpu-16gb-lon1-01-1680254067123-s-8vcp:~# service sw-engine restart

 

[Peter Debik]

And what is the result of plesk login? Does it return he correct hostname now?

 

[harry@positiveachieve]

It does thank you! Much appreciated

 

[Kaspar]

i restored a backup of a server which runs plesk. when trying to access this new server plesk panel, it redirects to the old server which is still running

plesk login is the command i am running to get the url of the plesk panel

This is to be expected. If you restore a (full server) backup on a different server the host name of source server gets restored too. Since it seems your server is using an automated generated host name from Plesk (ending in the plesk.page postfix) you have no way of adjusting the DNS record for this host name to point to the IP of your new server. And Plesk won't generate a new host name for you when a backup gets restored.

So the solution here would be to login to Plesk on your new server via the servers IP address (123.123.123.123:8443) and set a custom host name via Tools & Settings > Server Settings. Something like srv.yourdomain.com. And create DNS record(s) for the this hostname to point the IP of your new server and also set the reverse DNS in your DO account for this droplet.