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Issue Plesk login page is not loading

J

jkunnel@orchidglobal.

New Pleskian
Server operating system version
Ubuntu
Plesk version and microupdate number
18.0.51
Hi,
I am unable to get the home page either by using public IP address or by using hostname. I am getting following error on chrome browser:

Your connection is not private​

NET::ERR_CERT_AUTHORITY_INVALID

And following on firefox:
Did Not Connect: Potential Security Issue

The certificate is not trusted because it is self-signed.

Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT

'www' prefix is added on firefox browser when using IP address

Can someone help me resolve this please.


Thanks
JK
 
Tried that as well with correct IP. https://x.x.x.x:8443 and getting following

The connection has timed out

An error occurred during a connection to x.x.x.x:8443.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web
 
Is port 8443 open in your local firewall (router) and is it also open at your data center where the server with Plesk is hosted?
 
yes it is, and it was working before.
All problems started after the server had a space issue and someone tried to do plesk repair (I think nothing more was done on it)
 
Are sw-engine and sw-cp-server both running? Maybe an important message was missed from the repair routine saying something about an issue that needs to be fixed? What was the reason to run a repair in the first place?
 
Just tried that, but still same problem. I can see some warnings during the execution. Please see the details of the run :
ubuntu@romantic-northcutt:~$ sudo plesk repair installation

Reconfiguring the Plesk installation

Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Finishing up upgrade procedures and rerunning previously failed upgrade actions...

**** Product repair started.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Trying to start service mariadb... active
done
Trying to establish test connection... connected
done
Trying to find Plesk database psa... version is 018000000
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.18.0.51-18.0.51.20230426-122645.dump.gz
Finishing up upgrade procedures and rerunning previously failed upgrade actions...
Trying to add supplementary group 'lock-manager' for user 'psaadm'... already there
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
Upgrade or repair for 'apsc' (stage 'prep') is not required
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.apsc.18.0.51-18.0.51.20230426-122646.dump.gz
===> Cumulative upgrade and repair of APS controller database has been completed.
Connection to APSC DB is possible
===> Cumulative APS controller upgrade and repair (final stage) has been started.
Upgrade or repair for 'apsc' (stage 'post') is not required
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
Dropping phpMyAdmin '' DB and '' DB user

Warning: phpMyAdmin was configured without configuration storage in database

===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.
Applying migrations from: /opt/psa/bootstrapper/pp18.0.51-bootstrapper/migrations/
===> Plesk database scheme upgrade has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Reconfiguring mail subsystem...
Reconfiguring Apache web server...
Reconfiguring ProFTPD FTP server...
===> Configuring ProFTPD server
Reconfiguring AWStats web statistics...
Reconfiguring WatchDog...
Restoring SELinux contexts...
Synchronizing state of drwebd.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable drwebd
Created symlink /etc/systemd/system/multi-user.target.wants/drwebd.service → /lib/systemd/system/drwebd.service.
Synchronizing state of spamassassin.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable spamassassin
Reconfiguring SSL ciphers and protocols...
Regenerating web servers' configuration files...
Cleaning active Panel sessions...
Fixing permissions on Panel packages files
.
.
.
.
Downloading file pool/WPB_18.0.51_64/sitebuilder-18.0.51-deball-all.inf3: 0%
Downloading file pool/WPB_18.0.51_64/sitebuilder-18.0.51-deball-all.inf3: 100% was finished.
WARNING:Skip fixing 'php-ioncube-loader': Cannot find deb-archive for package php-ioncube-loader (10.4.5-v.ubuntu.22.04+p18.0.50.0+t230115.1809)
WARNING:Skip fixing 'plesk-libpoco-1.9.0': Cannot find deb-archive for package plesk-libpoco-1.9.0 (1.9.0-ubuntu.22.04.230115.1809)
WARNING:Skip fixing 'plesk-mysql-server': Cannot find deb-archive for package plesk-mysql-server (18.0.2-v.ubuntu.22.04+p18.0.50.0+t230115.1809)
WARNING:Skip fixing 'plesk-py27': Cannot find deb-archive for package plesk-py27 (2.7.17-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-bcrypt': Cannot find deb-archive for package plesk-py27-bcrypt (3.1.7-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-cffi': Cannot find deb-archive for package plesk-py27-cffi (1.13.2-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-cryptography': Cannot find deb-archive for package plesk-py27-cryptography (2.8-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-dnspython': Cannot find deb-archive for package plesk-py27-dnspython (1.16.0-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-ecdsa': Cannot find deb-archive for package plesk-py27-ecdsa (0.15-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-enum34': Cannot find deb-archive for package plesk-py27-enum34 (1.1.6-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-ipaddress': Cannot find deb-archive for package plesk-py27-ipaddress (1.0.23-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-paramiko': Cannot find deb-archive for package plesk-py27-paramiko (2.10.3-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-psycopg2': Cannot find deb-archive for package plesk-py27-psycopg2 (2.8.4-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-pyasn1': Cannot find deb-archive for package plesk-py27-pyasn1 (0.4.8-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-pynacl': Cannot find deb-archive for package plesk-py27-pynacl (1.3.0-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-pysmb': Cannot find deb-archive for package plesk-py27-pysmb (1.1.28-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-pyyaml': Cannot find deb-archive for package plesk-py27-pyyaml (5.3-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-py27-six': Cannot find deb-archive for package plesk-py27-six (1.13.0-ubuntu.22.04.220523.1001)
WARNING:Skip fixing 'plesk-python2-inotify': Cannot find deb-archive for package plesk-python2-inotify (0.9.6-v.ubuntu.22.04+p18.0.50.0+t230115.1809)
WARNING:Skip fixing 'plesk-python3-regex': Cannot find deb-archive for package plesk-python3-regex (2021.11.10-v.ubuntu.22.04+p18.0.50.0+t230115.1809)
WARNING:Skip fixing 'pp18.0.50-bootstrapper': Cannot find deb-archive for package pp18.0.50-bootstrapper (18.0-v.ubuntu.22.04+p18.0.50.2+t230213.1226)
WARNING:Skip fixing 'psa-pear': Cannot find deb-archive for package psa-pear (1.10.9-20191112.ubuntu.22.04.230115.1809)
WARNING:Skip fixing 'sw-engine-cli-4.50': Cannot find deb-archive for package sw-engine-cli-4.50 (4.50.0-ubuntu.22.04.230115.1423)
WARNING:Skip fixing 'sw-tar': Cannot find deb-archive for package sw-tar (1.34-v.ubuntu.22.04+p18.0.50.0+t230115.1809)
WARNING:Skip fixing 'wpb-designs-00': Cannot find deb-archive for package wpb-designs-00 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-01': Cannot find deb-archive for package wpb-designs-01 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-03': Cannot find deb-archive for package wpb-designs-03 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-04': Cannot find deb-archive for package wpb-designs-04 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-05': Cannot find deb-archive for package wpb-designs-05 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-07': Cannot find deb-archive for package wpb-designs-07 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-09': Cannot find deb-archive for package wpb-designs-09 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-12': Cannot find deb-archive for package wpb-designs-12 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-14': Cannot find deb-archive for package wpb-designs-14 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-designs-20': Cannot find deb-archive for package wpb-designs-20 (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230124.0928)
WARNING:Skip fixing 'wpb-headers': Cannot find deb-archive for package wpb-headers (18.0.50-v.ubuntu.22.04+p18.0.50.0+t230127.0816)
 
Hi Peter,

The repair task was successful apart from the warning.
I went through the notes of https://support.plesk.com/hc/en-us/articles/12377717512983 and fixed the db issues as well. Latest of repair details are as following:-
ubuntu@HOSTNAME:~$ sudo plesk installer update
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.52_11600/release.inf3: 0%
Downloading file pool/PSA_18.0.52_11600/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.51_11495/release.inf3: 0%
Downloading file pool/PSA_18.0.51_11495/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.50_11079/release.inf3: 0%
Downloading file pool/PSA_18.0.50_11079/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.49_10759/release.inf3: 0%
Downloading file pool/PSA_18.0.49_10759/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.48_10183/release.inf3: 0%
Downloading file pool/PSA_18.0.48_10183/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.47_10005/release.inf3: 0%
Downloading file pool/PSA_18.0.47_10005/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.46_9775/release.inf3: 0%
Downloading file pool/PSA_18.0.46_9775/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.45_9299/release.inf3: 0%
Downloading file pool/PSA_18.0.45_9299/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file pool/WPB_18.0.51_64/release.inf3: 0%
Downloading file pool/WPB_18.0.51_64/release.inf3: 100% was finished.
Downloading file PHP82_17/release.inf3: 0%
Downloading file PHP82_17/release.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 0%
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file php81.inf3: 0%
Downloading file php81.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 0%
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file php80.inf3: 0%
Downloading file php80.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 0%
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php74.inf3: 0%
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file pool/PSA_18.0.51_11495/plesk-18.0.51-ubt22.04-x86_64.inf3: 0%
Downloading file pool/PSA_18.0.51_11495/plesk-18.0.51-ubt22.04-x86_64.inf3: 100% was finished.
Downloading file PHP74_17/php74-ubt22.04-x86_64.inf3: 0%
Downloading file PHP74_17/php74-ubt22.04-x86_64.inf3: 100% was finished.
Downloading file PHP80_17/php80-ubt22.04-x86_64.inf3: 0%
Downloading file PHP80_17/php80-ubt22.04-x86_64.inf3: 100% was finished.
Downloading file PHP81_17/php81-ubt22.04-x86_64.inf3: 0%
Downloading file PHP81_17/php81-ubt22.04-x86_64.inf3: 100% was finished.
Downloading file PHP82_17/php82-ubt22.04-x86_64.inf3: 0%
Downloading file PHP82_17/php82-ubt22.04-x86_64.inf3: 100% was finished.
Downloading file pool/WPB_18.0.51_64/sitebuilder-18.0.51-deball-all.inf3: 0%
Downloading file pool/WPB_18.0.51_64/sitebuilder-18.0.51-deball-all.inf3: 100% was finished.
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit:1 Index of /ubuntu jammy InRelease
Get:2 Index of /ubuntu jammy-updates InRelease [119 kB]
Hit:3 Index of /pool/PSA_18.0.51_11495 jammy InRelease
Hit:4 Index of /KAV_8.5.1 jammy InRelease
Hit:5 Index of /PHP74_17 jammy InRelease
Get:6 Index of /ubuntu jammy-backports InRelease [108 kB]
Hit:7 Index of /PHP80_17 jammy InRelease
Hit:8 Index of /PHP81_17 jammy InRelease
Hit:9 Index of /PHP82_17 jammy InRelease
Hit:10 Index of /pool/WPB_18.0.51_64 all InRelease
Get:11 Index of /ubuntu jammy-security InRelease [110 kB]
Get:12 Index of /ubuntu jammy-updates/main i386 Packages [484 kB]
Get:13 Index of /ubuntu jammy-updates/main amd64 Packages [1062 kB]
Get:14 Index of /ubuntu jammy-updates/universe i386 Packages [609 kB]
Get:15 Index of /ubuntu jammy-updates/universe amd64 Packages [910 kB]
Fetched 3402 kB in 7s (490 kB/s)
Reading package lists...
Detecting installed product components.
Retrieving information about the installed license key...
You already have the latest version of product(s) and all the selected components installed. Installation will not continue.

----
However the original problem persists
 
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