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Plesk Mail service not working

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by PaddingtonC, Aug 29, 2012.

  1. PaddingtonC

    PaddingtonC Basic Pleskian

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    I am unable to receive emails on an Ubuntu 11.04 server running postfix with the Plesk control panel. I can't see the mails even on webmail. I am able to send emails and am not getting any error messages on the email client when I try to receive. When users first complained of this I saw that the disk was full so I deleted the backups but still there is an the incoming mail service is not working. Here is the output of the logs:

    *tail -f /usr/local/psa/var/log/maillog

    Aug 29 10:38:31 cp9 postfix/tlsmgr[3811]: fatal: open database

    /var/lib/postfix/smtpd_scache.db: Invalid argument

    Aug 29 10:38:32 cp9 postfix/master[27738]: warning: process /usr/lib/postfix/tlsmgr pid 3811 exit status 1

    Aug 29 10:38:32 cp9 postfix/master[27738]: warning: /usr/lib/postfix/tlsmgr: bad command startup -- throttling

    Aug 29 10:38:36 cp9 pop3d: Connection, ip=[::ffff:196.201.x.x]

    Aug 29 10:38:36 cp9 pop3d: IMAP connect from @ [::ffff:196.201.x.x]INFO: LOGIN, user=earle@essentialhuku.co.za, ip=[::ffff:196.201.x.x]

    Aug 29 10:38:37 cp9 pop3d: 1346229517.874008 LOGOUT, user=earle@essentialhuku.co.za, ip=[::ffff:196.201.x.x], top=0, retr=0, time=1, rcvd=24, sent=1716, maildir=/var/qmail/mailnames/essentialhuku.co.za/earle/Maildir

    Aug 29 10:14:05 cp9 postfix/tlsmgr[1133]: fatal: open database /var/lib/postfix/smtpd_scache.db: Invalid argument

    Aug 29 10:14:06 cp9 postfix/master[27738]: warning: process /usr/lib/postfix/tlsmgr pid 1133 exit status 1

    Aug 29 10:14:06 cp9 postfix/master[27738]: warning: /usr/lib/postfix/tlsmgr: bad command startup -- throttling

    Aug 29 10:14:08 cp9 pop3d: Connection, ip=[::ffff:196.201.x.x
     
  2. PaddingtonC

    PaddingtonC Basic Pleskian

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    I resolved this by mv /var/lib/postfix/smtpd_scache.db rm /var/lib/postfix/smtpd_scache.db.backup. It seem the smtpd_scache.db was the cause of the problem.
     
  3. eugenevdm

    eugenevdm Silver Pleskian

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    We tried this but had to first do Igor's steps here:
    http://forum.parallels.com/showthre...ool-postfix-plesk-poplock-db-Invalid-argument

    # /usr/local/psa/admin/sbin/mailmng --stop-service
    # mv /var/spool/postfix/plesk/poplock.db /var/spool/postfix/plesk/poplock.db_
    # /usr/local/psa/admin/sbin/mchk --with-spam
    # /usr/local/psa/admin/sbin/mailmng --start-service

    AND your steps on our CP9 to fix the problem.
     
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