Issue Plesk Migration Error Timeout

[Thommato]

I'm using the following tool: Plesk Migration and I receive the following error when i try to use this tool:

Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the local server with non-zero exit code.
command: rsync -r --chmod=Fu=r,Du=rwx,go= --timeout=30 -e 'ssh -i /root/.ssh/id_rsa -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' /usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/legacy/extras/plesk_17_0_pmm_shared/ [email protected]:/root/plesk_migrator/plesk_migrator-4zq0fp1vbgaafbai05fsh2tdqbisamkk/pmm_agent
exit code: 12
stdout:
stderr: client_loop: send disconnect: Broken pipe
rsync: connection unexpectedly closed (1700 bytes received so far) [sender]
rsync error: error in rsync protocol data stream (code 12) at io.c(226) [sender=3.1.3]

That is a critical error, migration was stopped.

Can someone help me?

 

[IgorG]

Please check this KB article: https://support.plesk.com/hc/en-us/...ROR-cannot-stat-destination-Permission-denied

 

[Thommato]

Please check this KB article: https://support.plesk.com/hc/en-us/...ROR-cannot-stat-destination-Permission-denied

Thanks for your fast reply! But I do have permissions right?
Doesnt it have something to do with that 'Timeout'-setting?

 

[IgorG]

This may be one of the possible reasons. But I'd recommend you check SELinux settings first as it is described in this article.

 

[Thommato]

This may be one of the possible reasons. But I'd recommend you check SELinux settings first as it is described in this article.

Thanks, will do this. I'll keep you updated!

 

[Thommato]

Still encountering the same issue as I expected.

 

[Kaspar]

What OS are you running?

 

[Thommato]

I'm running AlmaLinux 8 / CentOS 08

 

[Kaspar]

What do mean? You either run Alma 8 or you run CentOS 8. There is a difference.

 

[Thommato]

I'm running AlmaLinux 8, but I mean that it is based on CentOS 8.

 

[Kaspar]

I'm running AlmaLinux 8, but I mean that it is based on CentOS 8.

It goes without saying that AlmaLinux 8 is based on CentOS 8/RHEL 8

Can you run the # egrep "comm=\"rsync\"" /var/log/audit/audit.log command and post the output here?

 

[IgorG]

Check also in /var/log/secure that you have not lines like:

Authentication refused: bad ownership or modes for directory /root

Authentication refused: bad ownership or modes for directory /root/.ssh

Authentication refused: bad ownership or modes for file /root/.ssh/authorized_keys