Question Plesk Migration – Webmail Signatures and Contacts Missing

[TorbHo]

Server operating system version

Ubuntu 24 LTS

Plesk version and microupdate number

18.0.75

We recently migrated a Plesk server to a new environment via Plesk Migrator Extension. The migration itself was successful — mailboxes and emails have been successfully transferred.

However, after the migration, Roundcube signatures, identities, and personal address books were not transferred.

Is this expected behavior during a Plesk migration? Are Roundcube user settings not included by default, and is there a way to migrate them afterward?

Thanks in advance!

 

[JVG]

Hi,

sadly yes it is. Item 23 on https://support.plesk.com/hc/en-us/...known-limitations-of-Plesk-Migrator-extension

Address books can be exported manually, though. If I'm not mistaken everything else is stored in the roundcube database, so **in theory** they can be manually copied, but I've never tried it.

 

[Kaspar]

Is this expected behavior during a Plesk migration?

Yes. See here, here and here (the docs only mention the limitation for backup restoration, but the limitation applies to migrations too).

Are Roundcube user settings not included by default, and is there a way to migrate them afterward?

The Plesk support article (first link) describes how to manually export contact manually for each mailbox separately. But I you have many mailboxes this can be a tedious and time consuming task. This forum thread describes how manually export and import the roundcube database, which is faster if you have many mailboxes. (Use at your own risk).

Contribution - [HOW-TO] Migration of Plesk roundcubemail to new server

Here is a step by step guide how i migrated roundcubemail contacts etc to new server. Step 1. export the old servers roundcubemail db with this command on the old server plesk db dump roundcubemail > /root/roundcubemail_old_server_db.sql Step 2. Download the...

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