Plesk Migrator Fails on plesk 12.5.30 from plesk 11.x

[FelixB]

I'm trying to Migrate the Data from an old Plesk 11.x installation to new plesk 12.5.30 and i won't run.

how can i resolv this?

 

[IgorG]

No detail? Just "won't run"?

 

[FelixB]

No detail? Just "won't run"?

well detail... only: "Error: Looks like migration can not be started. The most common cause: wrong IP address, administrator login or password specified, so please check it first. Refer logs for details:"

I've tryed it with the IP directly.. and its the same...

i've tryed it with user root and on port 22
and also with user admin on port 8443

its always the same

 

[IgorG]

Are you sure that ports and destination IP address are not firewalled? Can you establish ssh connect between these two servers at least?

 

[FelixB]

Are you sure that ports and destination IP address are not firewalled? Can you establish ssh connect between these two servers at least?

Yes sure, its firewalled, but i can establish the connection directly in the terminal

 

[IgorG]

Check this KB article https://kb.odin.com/en/127576

 

[FelixB]

Check this KB article https://kb.odin.com/en/127576

This one doesn't exist in.. " /usr/local/psa/admin/.ssh/id_ds.... "

it's normally?

 

[Aleksey Filatev]

Hello!

At migration configuration screen you need to specify access details of your source server:

• IP-address of source server
• ssh port, 22 by default
• ssh username, root by default
• ssh password

At the first step, Plesk Migrator will try to connect via SSH on your source server. Similar error message will be displayed if it unable to connect. Could you please post here several entries around error message in info log? Migration logs should be accessible by links in GUI, right after phrase "Refer logs for details". Also this log files could be found on file system here:

/usr/local/psa/var/modules/panel-migrator/sessions/YYYYDDMMHHIISS/info.log
/usr/local/psa/var/modules/panel-migrator/sessions/YYYYDDMMHHIISS/debug.log

Be careful, debug log can contain private data.

 

[FelixB]

ive attached the log files

 

[Aleksey Filatev]

Looks like Plesk API RPC unavalable on your source server according following error message:

[ERROR] Failed to check Plesk API connection to the source server 'source'

Is it somehow disabled on you source? Default Plesk XML API url is https://<ip-address>:8443/enterprise/control/agent.php. Plesk Migrator has a specific configuration option to customize it, if needed.

Anyway, availability of source Plesk API does not needed anymore since Plesk Migrator 1.8, which will be released at the beginning of next week.

 

[FelixB]

oookay... 8443 is not running in the plesk 11 environment.. i use there 8880
i thought that the migration tool takes only ssh to connect..

but okay.. i will wait for the updated migrator, thanks for help!