• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Issue Plesk Obsidian Roundcube SMTP Error (535)

Pradeep

New Pleskian
Hello,

I recently update plesk to Obsidian Version 18.0.21 Update #2 and after update I am not able to send email from roundcube and getting error: "SMTP Error (535): Authentication failed.". Please help

Regards,
Pradeep
 
Try to do following:

  1. Create a backup of the original file:

    # cp -a /etc/postfix/master.cf{,.bkp}

  2. Modify /etc/postfix/master.cf file by changing from:

    Code:
    smtps inet n - - - - smtpd -o smtpd_tls_wrappermode=yes

    To:

    Code:
    smtps inet n - n - - smtpd -o smtpd_tls_wrappermode=yes

  3. Restart Postfix:

    # service postfix restart
 
Try to do following:

  1. Create a backup of the original file:

    # cp -a /etc/postfix/master.cf{,.bkp}

  2. Modify /etc/postfix/master.cf file by changing from:

    Code:
    smtps inet n - - - - smtpd -o smtpd_tls_wrappermode=yes

    To:

    Code:
    smtps inet n - n - - smtpd -o smtpd_tls_wrappermode=yes

  3. Restart Postfix:

    # service postfix restart

The value is already same as mentioned by you.

smtps inet n - n - - smtpd -o smtpd_tls_wrappermode=yes

Please help
 
Last edited:
Back
Top