Issue Plesk Onyx 17.5.3 Crashed

[Centro Zaragoza]

Good morning:

After holidays, I tried to enter Plesk in my Window Server 2012, and it is broken I don't know why.
I have tried several solutions, even with the Plesk Repair Tool, and didn't work.

I attach screenshot.









I run Plesk on port 8447, but suddenly crashed and nothing works. The server is in Real Production. Please help!

 

[m3lezZ]

1. Open directory %plesk_bin%
2. Check permissions and security settings for plesksrv.exe : right click on 'plesksrv.exe > security'
3. Make sure that plesksrv.exe has following permissions:
   psaadm , psacln : Read and Execute
   System and Administrator : Full Control
4. Check system by antivirus program.

 

[Centro Zaragoza]

1. Open directory %plesk_bin%
2. Check permissions and security settings for plesksrv.exe : right click on 'plesksrv.exe > security'
3. Make sure that plesksrv.exe has following permissions:
   psaadm , psacln : Read and Execute
   System and Administrator : Full Control
4. Check system by antivirus program.

I tried your instructions, but didn't work. I attach screenshots.

 

[m3lezZ]

Could you please post the plesk-error-log?

 

[Centro Zaragoza]

Could you please post the plesk-error-log?

Where can I find it what you need?

 

[m3lezZ]

Plesk for Windows services logs and configuration files

Plesk Management Service

• Logs:
  • Access log: %plesk_dir%admin\logs\W3SVC<IIS site ID>\ex<date>.log
  • PHP errors: %plesk_dir%admin\logs\php_error.log
  • Debug logs: %plesk_dir%admin\logs\plesklog_debugXXXXXXXX.log (create DWORD value Debug=1 in HKLM\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config )
• Service control:
  • Stop: net stop plesksrv /Y
  • Start: net start plesksrv && net start poppassd
  • Restart: net stop plesksrv /Y && net start plesksrv && net start poppassd
• Configuration:
  • %plesk_dir%admin\conf\panel.ini
  • IIS manager > Sites/Application Pools > PleskControlPanel

Plesk SQL Server (MySQL)

• Logs:
  • %plesk_dir%MySQL\Data\*.err
  • Windows Event Viewer
• Service control:
  • Stop: net stop plesksqlserver
  • Start: net start plesksqlserver
  • Restart: net stop plesksqlserver && net start plesksqlserver
• Configuration:
  • %plesk_dir%MySQL\my.ini

Plesk Installer

• Logs:
  • C:\ParallelsInstaller\autoinstaller3.log

Web Presence Builder

• Logs:
  • Error logs: %plesk_dir%sb\logs\
  • Install/upgrade logs: %plesk_dir%sb\ mp\
• No service control (working on IIS)
• Configuration:
  • %plesk_dir%sb\config

phpMyAdmin (web interface for MySQL management)

• Logs:
  • %plesk_dir%admin\logs\W3SVC<IIS site ID>\ex<date>.log
• No service control (working via the plesksrv service).
• Configuration:
  • %plesk_dir%admin\htdocs\domains\databases\phpMyAdmin\config.inc.php

ASP.NET Enterprise Manager (web interface for MSSQL management)

• Configuration:
  • IIS manager > Sites > sqladmin(default) > View Applications > /mssql

myLittleAdmin 2000/2005 (web interface for MSSQL management)

• Configuration:
  • IIS manager > Sites > sqladmin(default) > View Applications > /myLittleAdmin
  • %plesk_vhosts%sqladmin\myLittleAdmin\2005\config.xml

MailEnable (mail server)

• Logs:
  • %plesk_dir%Mail Servers\Mail Enable\Logging
• Service control:
  • Stop: net stop meimaps && net stop melcs && net stop memtas && net stop mepops && net stop mepocs && net stop mesptpcs
  • Start: net start meimaps && net start melcs && net start memtas && net start mepops && net start mepocs && net start mesptpcs
  • Restart: net stop meimaps && net stop melcs && net stop memtas && net stop mepops && net stop mepocs && net stop mesptpcs && net start meimaps && net start melcs && net start memtas && net start mepops && net start mepocs && net start mesptpcs
• Configuration:
  • %plesk_dir%Mail Servers\Mail Enable\Bin\MailEnable.msc

Named / BIND

• Logs:
  • Windows Event Viewer
• Service control:
  • Stop: net stop named
  • Start: net start named
  • Restart: net stop named && net start named
• Configuration:
  • %plesk_dir%dns

MySQL (local)

• Logs:
  • %plesk_dir%Databases\MySQL\Data\*.err
  • Windows Event Viewer
• Service control:
  • Stop: net stop mysqlNN
  • Start: net start mysqlNN
  • Restart: net stop mysqlNN && net start mysqlNN
    
    Note: NN - is a version of installed MySQL. It can be equal to 51, 55, 56, etc.- Configuration: - %plesk_dir%Databases\MySQL\Data\my.ini
    

SpamAssassin

• Logs:
  • %plesk_dir%\admin\logs\plesklog_spamstatYYYYMMDD.log
  • Windows Event Viewer (with DWORD value Debug set to 1 in registry in HKLM\SOFTWARE\PLESK\PSA Config\Config)
• Configuration:
  • %plesk_dir%Additional\SpamAssassin\var\spamassassin\3.004001\

Dr.Web antivirus

• Logs:
  • %plesk_dir%\DrWeb\drcom.log
  • %plesk_dir%\admin\logs\plesklog_avstatYYYYMMDD.log
• Service control:
  • Stop: net stop DrWebCom
  • Start: net start DrWebCom
  • Restart: net stop DrWebCom && net start DrWebCom

Kaspersky antivirus

• Logs:
  • %plesk_dir%\admin\logs\plesklog_avstatYYYYMMDD.log
  • Windows Event Viewer
• Service control:
  • Stop: net stop kavsvc
  • Start: net start kavsvc
  • Restart: net stop kavsvc && net start kavsvc
• Configuration:
  • %plesk_dir%kav\settings.xml

FTP

• Logs:
  • %plesk_vhosts%Servers\<ID>\logs
• Service control:
  • Stop: net stop iisadmin
  • Start: net start iisadmin
  • Restart: net stop iisadmin && net start iisadmin
• Configuration:
  • IIS Manager > Sites > <IP_address>

Web server (IIS)

• Logs:
  • Windows Event Viewer
  • Domain logs: %plesk_vhosts%<domain>\logs\W3SVC<SITE ID>
• Service control:
  • Stop: iisreset /stop
  • Start: iisreset /start
  • Restart: iisreset
• Configuration:
  • IIS Manager

AWstats

• Configuration:
  • %plesk_dir%Additional\AWStats\wwwroot\cgi-bin\awstats.<domain>.conf

Webalizer

• Configuration:
  • %plesk_dir%Additional\Webalizer\conf\webalizer.conf

ModSecurity

• Logs:
  • %plesk_dir%\ModSecurity\vhosts\<domain's GUID>\logs

Backup Manager

• Logs
  • Backup logs: %plesk_dir%PMM\logs\backup-<datetime>
  • Restore log: %plesk_dir%PMM\logs\restore-<datetime>
  • Additional logs: %plesk_dir%PMM\logs\pmmcli.log , %plesk_dir%PMM\logs\pmmcli_daemon.log
• Functionality is controlled by Plesk control panel service

Plesk Migrator

• Configuration
  • %plesk_dir%var\modules\panel-migrator\conf\
• Logs
  • %plesk_dir%var\modules\panel-migrator\logs\`

Migration Manager

• Logs
  • %plesk_dir%PMM\logs\migration-<datetime>
• Functionality is controlled by Plesk control panel service

Horde (webmail)

• Logs:
  • %plesk_dir%tmp\horde\horde.log
• Configuration:
  • IIS manager > Sites > webmail(horde)
  • PHP configuration: HKLM\SOFTWARE\PHP\Per Directory Values\...\horde
  • %plesk_dir%webmail\horde\horde\config\conf.php

Health Monitor

• Logs:
  • %plesk_dir%admin\logs\health-alarm.log
  • %plesk_dir%admin\logs\HealthMonitoring.log
• Service control:
  • Stop: net stop ParallelsHealthMonitor
  • Start: net start ParallelsHealthMonitor
  • Restart: net stop ParallelsHealthMonitor && net start ParallelsHealthMonitor
• Configuration:
  • %plesk_dir%admin\conf\custom-health-config.xml
  • %plesk_dir%admin\conf\health-config.xml

Health Monitor Notification Daemon

• Logs:
  • %plesk_dir%admin\logs\HealthNotifier.log
• Service control:
  • Stop: net stop ParallelsHealthNotifier
  • Start: net start ParallelsHealthNotifier
  • Restart: net stop ParallelsHealthNotifier && net start ParallelsHealthNotifier
• Configuration:
  • %plesk_dir%admin\conf\custom-health-config.xml
  • %plesk_dir%admin\conf\health-config.xml

Tomcat

• Logs:
  • C:\Program Files\Apache Software Foundation\Tomcat 7.0\logs\
• Service control:
  • Stop: net stop Tomcat7
  • Start: net start Tomcat7
  • Restart: net stop Tomcat7 && net start Tomcat7
• Configuration:
  • C:\Program Files\Apache Software Foundation\Tomcat 7.0\conf\server.xml

 

[Centro Zaragoza]

I attach you the logs folder from Plesk/Admin/Logs, thats where I have the problem.

 

[m3lezZ]

1. Connect to a Plesk server via RDP.
   
   
2. Launch Internet Information Services (IIS) Manager at Windows Start > All Programs > Windows Administrative Tools.
   
   
3. In IIS Manager expand SERVERNAME > Sites > click pleskcontrolpanel and open Handler Mappings.
   
   
   
   
   4. In the Handler Mappings menu, click Add Module Mapping....
   

5. Fill in the fields and click OK:

• Request path: *.php
• Module: FastCgiModule
• Executable (optional): "C:\Program Files (x86)\Plesk\admin\engine\php-cgi.exe"|-dauto_prepend_file=auth.php
  • Note: The path to the Plesk directory may vary. Verify it by opening "%plesk_dir%" in Windows Explorer.
• Name: PleskEngine-FastCGI-php
  
  
  

6. Click Request Restrictions... and select File or Folder option





For more information, have a look, here

 

[Centro Zaragoza]

Almost!!

 

[Centro Zaragoza]

I added php3 and html too, because it was missing.

 

[m3lezZ]

Okey, try to run plesk repair again, look if this fixes your issue.

 

[Centro Zaragoza]

Okey, try to run plesk repair again, look if this fixes your issue.

Almost Almost, new Error, different one.

 

[m3lezZ]

1. Connect to the server using RDP.
   
   
2. Create a backup of website's web.config file. It should be located in the domain's document root.
   
   
3. Remove the lines that are mentioned in the error message (lines 425,122,129 in the example) from the original web.config file.
   

 

[Centro Zaragoza]

1. Connect to the server using RDP.
   
   
2. Create a backup of website's web.config file. It should be located in the domain's document root.
   
   
3. Remove the lines that are mentioned in the error message (lines 425,122,129 in the example) from the original web.config file.

God damn it! If I remove the line 94, we return to the last error.

 

[m3lezZ]

1. Install older PHP version once again "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-engine.msi"
   
   
2. Move all your websites on newer php version
   
   
3. Later, If you want you can remove older PHP versions
   

 

[Centro Zaragoza]

Edit: C:/php/pear does not exist.

 

[m3lezZ]

1. Connect to the server via RDP.
2. Back up %plesk_dir%admin\conf\php.ini by copying the file.
3. Open %plesk_dir%admin\conf\php.ini with any text editor and enclose in quotes all paths that contain spaces.

 

[Centro Zaragoza]

1. Install older PHP version once again "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-engine.msi"
   
   
2. Move all your websites on newer php version
   
   
3. Later, If you want you can remove older PHP versions

One question, for reinstalling php engine. I only have this files, is one of this?

 

[Centro Zaragoza]

1. Connect to the server via RDP.
2. Back up %plesk_dir%admin\conf\php.ini by copying the file.
3. Open %plesk_dir%admin\conf\php.ini with any text editor and enclose in quotes all paths that contain spaces.

Which one? php.ini.upgrade? I don't have php.ini just. maybe the issue is that way.

 

[Centro Zaragoza]

1. Install older PHP version once again "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\dist-msi-Microsoft-2003-i386\plesk-engine.msi"
   
   
2. Move all your websites on newer php version
   
   
3. Later, If you want you can remove older PHP versions

Plesk-engine.msi I don't have neither... Something strange happens here...