Issue Plesk Onyx 17.5.3 Crashed

[m3lezZ]

Which one? php.ini.upgrade? I don't have php.ini just. maybe the issue is that way.
View attachment 14798

plesk installer --select-release-current --install-component php72

 

[m3lezZ]

And have a look here

 

[Centro Zaragoza]

And have a look here

After the 2 things, the first command and download the pear.



Nothing changed. I install too the PleskPHP72



The error says

https://localhost:8447/

 

[m3lezZ]

Official Plesk-solution

Fatal error: Unknown: Failed opening required 'auth.php' (include_path='.;C:\php\pear') in Unknown on line 0


Cause
Syntax error. The operating system could not recognize the paths due to spaces included (for example, "Program Files (x86)").


Resolution

1. Connect to the server via RDP.
2. Back up %plesk_dir%admin\conf\php.ini by copying the file.
3. Open %plesk_dir%admin\conf\php.ini with any text editor and enclose in quotes all paths that contain spaces.

 

[Centro Zaragoza]

They were already enclosed in quotes.

 

[m3lezZ]

Please try:

"%plesk_bin%\\ai.exe" --console

or

"%plesk_bin%"\ai.exe --select-release-current --reinstall-patch --upgrade-installed-components

 

[Centro Zaragoza]

It's a real server, and seems that SQL Server wants to be installed too, but there are databases there, and program reinstalling does not continue.

 

[m3lezZ]

Does the error continue?

 

[Centro Zaragoza]

I tried to pass again the Plesk reconfigurator at all, but error came back the FastCgiModule.



FastCgiModule, is new?

 

[m3lezZ]

Plesk is not accessible with error 500

1. Connect to the server using RDP.
2. Back up the directory %plesk_dir%admin\engine.
   
   
3. Locate the necessary MSI file which contains Plesk's PHP files.
   
   For example, for Plesk Onyx 17.5.3 this file is C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-engine_mu028.msi.
   
   Alternatively, the file can be called just plesk-engine.msi.
   
   
4. Create a directory for extracting the files from MSI (for example, C:\tempMSI).
   
   
5. Unpack the MSI file found in step 3:
   
   msiexec /a C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-engine_mu028.msi /qb TARGETDIR=C:\tempMSI
   
   
6. Copy all files from the directory C:\tempMSI\Program Files\Parallels\Plesk\admin\engine to the directory %plesk_dir%admin\engine with replacing the already existing files.
   

 

[Centro Zaragoza]

Plesk is not accessible with error 500

1. Connect to the server using RDP.
2. Back up the directory %plesk_dir%admin\engine.
   
   
3. Locate the necessary MSI file which contains Plesk's PHP files.
   
   For example, for Plesk Onyx 17.5.3 this file is C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-engine_mu028.msi.
   
   Alternatively, the file can be called just plesk-engine.msi.
   
   
4. Create a directory for extracting the files from MSI (for example, C:\tempMSI).
   
   
5. Unpack the MSI file found in step 3:
   
   msiexec /a C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\plesk-engine_mu028.msi /qb TARGETDIR=C:\tempMSI
   
   
6. Copy all files from the directory C:\tempMSI\Program Files\Parallels\Plesk\admin\engine to the directory %plesk_dir%admin\engine with replacing the already existing files.

I have already done that in previous steps. Nothing changed.



Welll, now is another error, first was
C:\Program Files (x86)\Parallels\Plesk\admin\engine\phpcgi.exe - The FastCGI process exited unexpectedly
Now is:
The FastCGI executable could not be found

 

[m3lezZ]

Puh.... I'm at the end of my knowledge, open a plesk-support ticket:

Submit a request – Plesk Help Center

 

[Centro Zaragoza]

Puh.... I'm at the end of my knowledge, open a plesk-support ticket:

Submit a request – Plesk Help Center

Anyway, I really really thank you for your time with me. And really appreciate your help.

One last question, I already tried that submit a request, but I don't see the submit button, and other thing is how can I extract my Plesk version licence withtout the GUI?

 

[m3lezZ]

No Problem, was a pleasure to work with you.

You must sign in to start a request.

For the key:

plesk bin keyinfo.exe --list | findstr plesk_key_id

Best regards,
Max

 

[Centro Zaragoza]

I think all the stuff we do, crashed the plesk and cmd does not recognize it

 

[m3lezZ]

Is plesk still running?

plesk bin keyinfo -l | findstr "plesk_key_id"

 

[Centro Zaragoza]

Is plesk still running?

plesk bin keyinfo -l | findstr "plesk_key_id"

It seems its working, but cmd continue not recognizing it. New error?

 

[m3lezZ]

Coud you please translate the error message in english please?

 

[Centro Zaragoza]

Coud you please translate the error message in english please?

plesk version
'plesk' is not recognized as an internal or external command,
operable program or batch file.

 

[m3lezZ]

1. Close all active command prompts and start a new one.
   
   
2. Close all active command prompts and start a new one explicitly as an Administrator.
   
   
3. Close the current RDP session and start a new one. Then do step 1.