Resolved Plesk Onyx 17.8.11 Upgrade failure

[HATIRA POLAT ARKALI]

Hello Everyone

I get a error When I try Onyx 17.5.3 --> 17.8.11

This is Error Report in end of the log file


***** problem report *****
===> Plesk database scheme was not upgraded completely. See installation log for details.

[2018-05-16 16:20:54.102363] Bootstrapper has finished action (exec time: 1 sec.): parent_name='PLESK_17_8_11', sequence='prep', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; /etc/init.d/psa restart; :'', m_arch='', output: ~empty
[2018-05-16 16:20:54.129096] Execute command /usr/local/psa/admin/bin/send-error-report install --version 17.8.11
[2018-05-16 16:20:54.150991] Error: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[IgorG]

Try to run

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

and after that repeat upgrade again.

 

[HATIRA POLAT ARKALI]

Thank you IgorG
But it is not working.

I attached full log file

 

[IgorG]

There are errors like:

/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /usr/lib64/sw-engine-cli-2.24)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /usr/lib64/sw-engine-cli-2.24)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/sw-engine-cli-2.24)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/sw-engine-cli-2.24)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/sw-engine-cli-2.24)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_date_time-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_date_time-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_date_time-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_filesystem-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_system-plesk.so.1.65.1)
/usr/lib64/sw-engine-cli-2.24: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /usr/lib64/libboost-plesk-1.65/libboost_system-plesk.so.1.65.1)

And you have CentOS6.
Try to use solution from this KB article Plesk upgrade fails: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found

 

[HATIRA POLAT ARKALI]

Thank You IgorG