Issue Plesk Onyx broken after auto update, repair installation fails

[Easore]

Hi,

i have an disaster here. Websites not working and i cannot login to Plesk (500 Internal Server Error).

When i try to repair the installation i get the following error:

# plesk repair installation
PHP Fatal error: Class 'Plesk\Lock\Handler_PMMDump' not found in /opt/psa/admin/plib/Lock/Manager.php on line 47
PHP Fatal error: Class 'Plesk\Lock\Handler_PMMDump' not found in /opt/psa/admin/plib/Lock/Manager.php on line 47
exit status 255​

Investigation this issue i found an auto update in /var/log/plesk/install/autoinstaller3.log

[2018-08-22 01:57:55.330832] Install command successfully completed
[2018-08-22 01:57:55.334799] Release PLESK_17_8_11 is actual
[2018-08-22 01:57:55.334854] Release PLESK_17_8_11 is minor upgrade (stay on current license key)
[2018-08-22 01:57:55.335223] Release PLESK_17_5_3 is actual
[2018-08-22 01:57:55.335411] Release PLESK_17_5_3 is currently installed
[2018-08-22 01:57:55.335499] Patch for plesk 17.5.3 will be installed.
....
[2018-08-22 01:57:57.055394] ProductInf3FileGuard destroyed. Build didn't change
...​

Except this one message everything looks good.

The websites are down because the let's encrypt cannot be renewed ... chrome says: unsecure connection.

Please help!

Thanks

​

 

[Brujo]

Try to run
# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

and then

# plesk repair installation

if this is not helping take into consider to contact Plesk support directly

 

[Easore]

thank you, but during this i got the same error messages:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
Doing restart of Plesk Installer...
....
Get:25 http://autoinstall.plesk.com/ubuntu/PHP72_17 xenial/all amd64 Packages [8205 B]
Fetched 150 kB in 1s (120 kB/s)
Reading package lists...
PHP Fatal error: Class 'Plesk\Lock\Handler_PMMDump' not found in /opt/psa/admin/plib/Lock/Manager.php on line 47
PHP Fatal error: Class 'Plesk\Lock\Handler_PMMDump' not found in /opt/psa/admin/plib/Lock/Manager.php on line 47
Installierte Produktkomponenten werden ermittelt.
OK
Die Synchronisierung Debian APT-Paket-Indexdateien...
...
Starting xinetd service... already started

ERROR: Ein Fehler ist aufgetreten bei dem Versuch, Pakete zu installieren.
Achtung! Ihre Software ist vielleicht nicht betriebsbereit.
Bitte kontaktieren Sie den technischen Produktsupport.
exit status 1

# plesk repair installation
PHP Fatal error: Class 'Plesk\Lock\Handler_PMMDump' not found in /opt/psa/admin/plib/Lock/Manager.php on line 47
PHP Fatal error: Class 'Plesk\Lock\Handler_PMMDump' not found in /opt/psa/admin/plib/Lock/Manager.php on line 47
exit status 255​

 

[m3lezZ]

"Bitte kontaktieren Sie den technischen Produktsupport." - Please contact the technical customer support

Submit a request – Plesk Help Center