Resolved Plesk Premium Email - https://mirror.apheleia-it.ch offline

[Farfalk]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.66 Update #2

Good morning,

I'm writing here just to inform that https://mirror.apheleia-it.ch, the host of the repo required for the Kolab powered "Plesk Premium Email" extension, is offline at least since yesterday morning (about 22 hours).

I know this because the company i work with bought a 50-emails license of Plesk Premium Email and, when we attempted to install it, the process stalled at the "import GPG keys" step. After a long wait we discovered that the import failed because the repo server "https://mirror.apheleia-it.ch" didn't respond, and a simple ping test seemingly confirmed the fact.

The failed installation also broke our mailing system, and we needed to uninstall the extension and restart the server to make it work again.

I already wrote an email to [email protected] (listed on kolab.org) this morning and I'm currently waiting for an answer.

Thank you for your fantastic platform, anyways!

 

[Sebahat.hadzhi]

Hello, @Farfalk . Thank you for the report. The repository appears to be accessible now. Could you please confirm the issue is also resolved on your end?

 

[Farfalk]

Hello, @Farfalk . Thank you for the report. The repository appears to be accessible now. Could you please confirm the issue is also resolved on your end?

Hi, I confirm that the installation is now working as intended. Thanks!

 

[schmitzfabio]

Hey @Sebahat.hadzhi,

the mirror seems to be offline again for 3 days now:

Err:22 https://mirror.apheleia-it.ch/repos/Kolab:/16/Debian_12.0_Plesk_17 InRelease
Could not connect to mirror.apheleia-it.ch:443 (212.103.80.162), connection timed out
W: Failed to fetch https://mirror.apheleia-it.ch/repos/Kolab:/16/Debian_12.0_Plesk_17/InRelease Could not connect to mirror.apheleia-it.ch:443 (212.103.80.162), connection timed out

A ping is not responding aswell.

 

[Sebahat.hadzhi]

@schmitzfabio , apologies for the delayed response. The issue was brought to Kolab's attention by our team and it appears to be fixed already. The repository is accessible at this point. I can see that there is open ticket handled by our tech staff, so if there's a further issue they will address it.

 

[schmitzfabio]

Hey @Sebahat.hadzhi ,

thanks. Yes the repo is now accessible, but the content is not. But yes, the other team is working on it.

Get:21 Index of /repos/Kolab:/16/Debian_12.0_Plesk_17 InRelease [1,895 B]


Hit:22 Index of /kernelcare/kernelcare-debian/12/ kcare InRelease


Err:21 Index of /repos/Kolab:/16/Debian_12.0_Plesk_17 InRelease


The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A01D0CA80038D0DB


Reading package lists... Done


W: GPG error: Index of /repos/Kolab:/16/Debian_12.0_Plesk_17 InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY A01D0CA80038D0DB


E: The repository 'Index of /repos/Kolab:/16/Debian_12.0_Plesk_17 InRelease' is not signed.


N: Updating from such a repository can't be done securely, and is therefore disabled by default.


N: See apt-secure(8) manpage for repository creation and user configuration details.