plesk silently shutdown

[adalfa]

Good evening to all,
we have installed twice a plesk panel + CBM ver 11 on a virtualized (vmware esx 4.1) Centos 6.3 (reinstalled from scratch every time) 64 bit.
We very frequently get errors during operations on the CBM (register a new account on the online store, navigating through the cbm panel and so on).
/var/log/sw-cp-server/error_log always shows:
2013-03-16 15:35:51: (server.c.1543) server stopped by UID = 504 PID = 28329
2013-03-16 15:37:34: (log.c.166) server started
2013-03-16 15:51:37: (server.c.1543) server stopped by UID = 504 PID = 29022
2013-03-16 15:51:56: (log.c.166) server started
2013-03-16 15:53:05: (server.c.1543) server stopped by UID = 504 PID = 29381
2013-03-16 15:58:46: (log.c.166) server started
2013-03-16 16:09:30: (server.c.1543) server stopped by UID = 504 PID = 30993
2013-03-16 16:09:41: (log.c.166) server started
2013-03-16 16:12:43: (server.c.1543) server stopped by UID = 504 PID = 31794
2013-03-16 18:06:56: (log.c.166) server started
2013-03-16 18:24:10: (server.c.1543) server stopped by UID = 504 PID = 3707
2013-03-16 18:27:09: (log.c.166) server started

it seems like the plesk panel is terminating by itselfs.

here are the versions:
rpm -q psa
psa-11.0.9-cos6.build110120608.16.x86_64
mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from misc where param='version'"
+---------+--------+
| param | val |
+---------+--------+
| version | 011009 |

from what we see the reources on the vm are fine (no baloon drivers activated or others).
the memory seems fine
free -m
total used free shared buffers cached
Mem: 1877 926 951 0 169 372
-/+ buffers/cache: 384 1492
Swap: 4031 0 4031

a bootstrapper repair goes fine and does not seems to fix the issue.
we sincerely do not know how to diagnose the problem

thanks
andrea dal farra

 

[TysonG]

I have have this issue also
2013-05-29 17:13:54: (server.c.1543) server stopped by UID = 500 PID = 3683
2013-05-29 17:14:20: (log.c.166) server started

Seems to be happening while just browsing the CBM randomly. I found that it was crashing no matter what when I would have a new client sign up for service. I did find a way to make it crash silently no matter what and that is adding a billing account to a client in the CBM. Most of the time updating a billing account will also crash it.

I haven't been able to find anything else in error logs about this problem or what to do with it.

My specs
psa-11.0.9-cos5.build110120608.16

total used free shared buffers cached
Mem: 10506 1389 9116 0 0 0
-/+ buffers/cache: 1389 9116
Swap: 0 0 0

Help

 

[rout3rx]

I have this problem too
any remediation?

 

[StephanSch112]

I have this problem too
any remediation?

Same problem here, has anyone found a solution?

 

[HMoellendorf87]

Did you applied all updates?