• Plesk Uservoice will be deprecated by October. Moving forward, all product feature requests and improvement suggestions will be managed through our new platform Plesk Productboard.
    To continue sharing your ideas and feedback, please visit features.plesk.com

Issue Plesk Subcription hacked- File Manager Missing and Database delete button Greyed out

server velarudh

New Pleskian
Recently One of our subscription got infected and we immediately suspended that. But while trying to clean it , we noticed that file manager button is missing and also database delete option greyed out.
1643145180832.png

1643145245668.png



We have logged in through putty and found all permission are ok.
run many times plesk repair utility but still not resolved. run this command
plesk repair fs -y domain.com
Not solved

Any help will be very much appreciate.
 
The database button is greyed out when the database was created by an installation from the app catalogue or Wordpress toolkit. In that case to remove the datatabase, first detach e.g. the Wordpress installation.

The file manager might be missing either for a similar reason or because the subscription was customized to not to show that feature.
 
I am not getting file manager from individual domain view -- but subscription view with all domain -- showing properly.

Thanks as per your suggestion removing wordpress toolkit installed site , automatically deletes the database too.
But please suggest how to can i get file manager in individual domain page.
Thanks in advance.

1643178035607.png
 
Back
Top