Issue plesk subcription suspended

[antonio.abansys]

Server operating system version

Windows 2019 server

Plesk version and microupdate number

obsidian 18.0.52

Hello, I'm having a problem with a Plesk reseller. It turns out that for a few days now, a customer has been having all their subscriptions suspended. They claim it didn't happen before. I've reviewed Plesk's articles, which state that it's due to resource overuse, and it's true that they are exceeding the limits. However, resource overuse is allowed for all domains, yet the customer still calls me every day to complain about the suspension of their subscription. Do you know any way to prevent this from happening?

The KB that i seen: https://support.plesk.com/hc/en-us/...utomatically-every-day-without-a-clear-reason

https://support.plesk.com/hc/en-us/articles/12377520614679-Subscription-became-suspended-automatically-on-Plesk-server

 

[scsa20]

I've been meaning to take a look at this but I just haven't gotten around setting up a new test server yet (just been busy with real life and work). If you need an answer sooner, I would suggest opening a ticket with the plesk support directly.

 

[Kaspar]

I've reviewed Plesk's articles, which state that it's due to resource overuse, and it's true that they are exceeding the limits. However, resource overuse is allowed for all domains, yet the customer still calls me every day to complain about the suspension of their subscription.

Aside from domains/subscriptions being allowed to overuse, is the reseller plan allowed to overuse resources?